242521-B21 (External)

242520-B21 (Internal)

For additional hardware installation and maintenance information, please refer to the URLs listed below:
http://www.compaq.com/services/carepaq/cp_installation.html http://www.compaq.com/services/carepaq/cp_hardware.html.

• Response - Upgrade on-site response from next business day to same day 4 hours.
• Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days.
• Duration - Select duration of coverage for a period of 1, 3, or 5 years.

• FM-**XHW-36, 3 year, uplift to 9 x 5, Next Day Response
• FM-**4HR-36, 3 year, uplift to 9 x 5, 4-hour Response
• FM-**724-36, 3 year, uplift to 24 x 7, 4-hour Response

** represents a two-digit, product-specific code

• CarePAQ is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of coverage.
• CarePAQ is not available for less than the products warranty duration.
• CarePAQ is available for sale anytime during the warranty period for most products, but the commencement date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be required.
• CarePAQ services are prepaid.

Components
The following brick-level options/components do not have individual CarePAQs. These items will be included in product CarePAQs into which they are installed.