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Overview

HP StorageWorks Business Copy EVA

 

HP StorageWorks Business Copy EVA is an array based application that utilizes a powerfully simple HP StorageWorks Replication Solutions Manager GUI to create, manage and configure local replication on the HP StorageWorks Enterprise Virtual Array product family. Business Copy EVA shares an integrated management interface with HP StorageWorks Continuous Access EVA. The replication manager manages all local and remote replication features across the full EVA family. With the combination of the Business Copy's unique MirrorClone, Snapclone and Vsnap local replication technologies and an unparalleled easy to use replication manager interface, businesses now can achieve new IT efficiencies. HP Business Copy offers Simplicity without Compromise! Not only is managing replication easier, it also results in the ability to make replication:

  1. Less expensive through faster, automated space efficient methods
  2. More accessible to other groups that can non-disruptively use production data for other key business activities
  3. Less labor intensive allowing a much greater use of valuable IT people resources
 
Models
HP StorageWorks Business Copy EVA HP StorageWorks Replication Solutions Manager EVA Media Kit v5.0
T3680H
HP StorageWorks CV EVA v9.0 Repl Sol Mgr v5.0 E-Media Kit
T5494CAE
HP StorageWorks Command View EVA v9.0 and Replication Solutions Manager v5.0 combination Media Kit
T5494C
HP Replication Solutions Manager v5.0 E-Media Kit
T3680HAE
HP SmartStart Media Kit for HP EVA 4400 (Includes HP Command View EVA v9.0 and HP Replication Solutions Manager v5.0)
T5505D
NOTE: The former HP StorageWorks Business Copy Media kit is now replaced by the Replication Solutions Manager Media kit. This kit combines all HP Business Copy EVA and HP Continuous Access EVA media and documentation. A combination kit of HP Command View EVA v9.0 and HP Replication Solutions Manger v5.0 is also available.
NOTE: See the Ordering Information section in this QuickSpec for licensing part numbers.

What's New
  • Support for EVA 4400/6400/8400
  • Supports 64 snapshots on EVA 4400/6400/8400

Business Copy EVA Advanced replication local replication functions supported by the array firmware include the ability to create modify and delete snapshots and clones. Other functionality such as mounting and unmounting of volumes and interaction with production applications can be accomplished by using a scripting language such as the HP Storage System Scripting Utility (SSSU) to create user-defined scripts or via the new CLUI. Users can also manage both local and remote replication tasks through the use of HP Replication Solutions Manager graphical User interface described in the next section. Single path configurations are supported. Snapshots and clones are useful tools to facilitate data restores, minimize downtime for backups, perform application testing, support data mining, and use in decision support tools.

Two methods for generation of basic local point-in-time copies through Business Copy EVA include (See Replication Solutions Manager section for information on advanced management):

  • HP Command View EVA can be used to create Snapshots, MirrorClones, Snapclones and Vsnaps through a graphical user interface. This software runs on the Storage Management Appliance or Windows based server in the SAN and can be accessed via a web browser. Refer to the Command View QuickSpecs document at
    http://h18006.www1.hp.com/storage/software.html http://h18006.www1.hp.com/products/quickspecs/10547_na/10547_na.pdf for more details
    Dependencies: HP Command View EVA, HP Business Copy EVA and the HP Storage Management Appliance, or a general purpose server
  • HP Storage System Scripting Utility (SSSU) is included with the platform kits and can be used to generate scripts on the host server to create snapshots, Vsnaps, MirrorClones and Snapclones. User defined scripts can be created using this tool to manage replication at the array level.
    HP Command Scripter performs the same basic functions (create, modify and delete) for the MA/EMA and more information about it can be found at http://h18006.www1.hp.com/products/quickspecs/10734_na/10734_na.pdf.
  • HP Business Copy EVA supports several types of replicated volumes created by the HSV controller; standard snapshots, Vsnaps and MirrorClones, Snapclones. The VCS controller supports standard snapshots, Vsnaps and Snapclones. All are point-in-time copies of data and are useful tools to minimize downtime for backups, perform application testing, support data mining, and improve throughput.
    Dependencies: Command View EVA and the Storage Management Appliance or a general purpose server (see OS support table). And optionally, the Storage System Scripting Utility (SSSU) included with platform kits

Descriptions:

Snapshots: A standard snapshot (full allocated) is a point-in-time virtual copy of the data, created in seconds and usable immediately, providing maximum flexibility for user applications. Disk capacity is reserved to accommodate the original size of the source volume. This process may be completed by allowing HP Business Copy EVA to automatically execute all tasks in the snapshot creation, or by creating a target container (3-Phase) to accelerate the snapshot creation. Please review the HP Business Copy documentation for more information on this feature.

Vsnaps
: Virtually capacity free snapshots (demand allocated) allow the user to create a point-in-time copy, or demand allocated snapshot, of a specified Virtual Disk (LUN). Vsnap is similar to the standard snapshot (fully allocated) except that it does not reserve the same amount of disk capacity as the production volume being copied. The amount of disk capacity used by the copy volume will grow as data in the production volume changes over time or if the Vsnap is set to read/write, and data is written directly to the Vsnap. The result is that a Vsnap is a true space-efficient copy where capacity is not wasted reserving space. This saves valuable capacity and reduces workload by automatically using space as needed.

MirrorClone: MirrorClone provides an alternative to a snapshot by allowing the user to make a full, byte-for-byte, point-in-time copy of a source LUN that can be mounted to a secondary server. MirrorClone will track all changed blocks and can re-sync with the source LUN to create a new point-in-time copy, or can be used to instantly restore the source.

Snapclones: A Snapclone is a complete clone copy of a specified Virtual Disk (LUN). With traditional arrays, a clone can take hours to build depending on its size. Unlike traditional clones, HP Business Copy EVA Snapclones are available virtually immediately. Within a few seconds of when the Snapclone is taken, the entire clone copy is available for use. The Snapclone normalizes in the background so that no time is wasted waiting for the copy to complete. Enterprise Snapclones can also be taken in any redundancy level (RAID 0, 1, or 5). Snapclones provide the ability to take and use a clone without extensive advance preparation. Long "re-synch" times are also eliminated with Snapclones since a current clone copy can be available for use in minutes, not hours. Snapclones can also be created in different disk groups allowing users to copy the data to lower cost drives such as FATA. This process may be completed by allowing HP Business Copy EVA to automatically execute all tasks in the Snapclone creation, or by creating a target container (3-Phase) to accelerate the Snapclone creation. Please review the HP Business Copy documentation for more information on this feature.

Cross Vraid Snapshot and Snapclones: EVA allows for increased flexibility and improved capacity utilization by supporting changing the Vraid type with Cross Vraid Snapshot and Snapclone, within the same disk group and Cross Vraid Snapclone across disk groups. Cross Vraid Snapclone also supports changing the Vraid type when Snapcloning from a high performance disk group to a FATA disk group.

Instant Restore: With the EVA4000/6000/8000 series arrays, users can restore a source volume using a normalized Snapclone, MirrorClone, MirrorClone Snapshot, Snapshot or any other Vdisk of the same size. This allows for quick recovery of a source should the volume become corrupted.


HP StorageWorks Replication Solutions Manager graphical User Interface

HP Business Copy EVA comes complete with HP Replication Solutions Manager, a graphical user interface and scripting environment, that greatly simplifies storage management by creating, running, and managing storage replication jobs using controller based snapshots and clones. This interface simplifies the complex tasks involved with utilizing controller-based snapshot and clone technology.

With HP Replication Solutions Manager users easily can manage both remote* and local replication* across the full EVA product family. By virtually removing the complexity associated with both small and large replication environments, point-in-time copies and remote replication are managed and configured with just a few mouse clicks. To assist the user, Information on the replication environment is presented in a variety of views, including an interactive topology manager that allows each user to select their viewing preference. In addition, HP Replication Solutions manager provides a scripting interface for additional flexibility.

HP Replication Solutions Manager is comprised of two parts, the server component that runs on the HP Storage Management Appliance, or a Windows based server in the SAN and the host agents that run on each host in the SAN to offer a more automated local replication process. For example, the host agent software provides the ability to suspend and resume database I/O, launch applications, and dynamically mount Snapshots, Vsnaps, and Snapclones to servers.

Dependencies:

  • HP Command View EVA v8.0 or v7.x
  • HP Command View EVA License(s)-to-use for the full raw capacity for each EVA
  • HP Business Copy EVA License-to-use (LTU) for equal to, or greater than the capacity being replicated
  • General purpose server (see OS support table).
    • Processor: 1.26 GHz (minimum)
    • Memory: 2 GB (minimum)
    • Free Disk Space: 350 MB for installation plus 10 MB for each managed array for systems without HP OpenView Storage Area Manager
    • Free Disk Space: 750 MB for installation plus 10 MB for each managed array for systems with HP OpenView Storage Area Manager

* Some features of HP Business Copy EVA are only available through HP Replication Solutions Manager EVA


Business Copy EVA Uses
  • Recover from disk- HP Business Copy EVA offers the ability to instantly restore a source storage volume (Vdisk) with a fully normalized Snapclone, Snapshot* or Vdisk of the same size. This advanced function allows an application to be brought back online quickly should a storage volume become damaged, or corrupted.
  • Backup – HP Business Copy EVA together with Backup Solutions provide users with a complete, automated, non-disruptive backup solution. With this solution, users can effectively "eliminate the backup window" by making a snapshot or clone copy of the data to be backed up, mounting it to a backup server, and backing it up as a separate process from normal application processing. Application downtime can be reduced from many hours to a few seconds thus giving the user greater application availability. The scheduler* also can be configured using the Round Robin feature to keep a set of up to 7 Snapshots available based on time period, by automatically deleting the oldest and creating a new one.
  • Application testing – A copy of production data can be made with a snapshot or clone and then mounted on a computer in a test environment. Since both snapshots and clones can be written to without affecting the actual production data, they are ideal for this application. If data is corrupted as a result of the testing, the copy can be deleted and another created.
  • Data Mining – By creating a clone of production data, data mining processes can be run from the copy without impacting the performance of the production volumes.
  • Work Distribution – Multiple clones of a single production volume can be made and then be used by a parallel processing application to greatly enhance processing throughput.
* Available only through HP Replication Solutions Manager EVA

Operating System and Browser Support

Please refer to the HP StorageWorks Compatibility Guide for the latest information on supported operating system and browsers. The guide contains information on the following HP Storage Software:

  • HP StorageWorks Business Copy EVA
  • HP StorageWorks Continuous Access EVA
  • HP StorageWorks Command View EVA
  • HP StorageWorks Replication Solutions Manager EVA

The document can be found at any of the above product pages on HP.com by selecting technical documentation link. http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&
docIndexId=64179&taskId=135&prodTypeId=18964&prodSeriesId=315919
, or by ordering part number T3668-96019.

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Standard Features

HP Storage Management Appliance, Management Server, General Purpose or HP NAS Server Operation Replication Solutions Manager Server software runs on the Storage Management Appliance; a server in the SAN running Microsoft Windows Server or the HP NAS Storage Server. This architecture offloads replication job processing from SAN hosts and centralizes management making administration and upgrades much easier across the SAN.

Suspend and Resume of Applications HP Business Copy EVA can execute scripts on the hosts to suspend and resume the processing of applications and enable creation of file consistent copies of the data. (Available only through HP Replication Solutions Manager EVA)

HP StorageWorks DButil

HP StorageWorks DButil is a command-line utility to facilitate application-consistent replication of a Microsoft SQL Server database. HP DButil commands place the database in a transactionally consistent state and suspend write operations while HP StorageWorks replication software is used to copy the database. Other HP DButil commands then resume the database and normal write operations. HP StorageWorks DButil now supports Microsoft SQL Server 2008 and Microsoft Windows Server 2008 operating system. HP StorageWorks DButil can be downloaded at no charge from the following site: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prod
TypeId=18964&prodSeriesId=315919&swItem=co-62583-1&prodNameId=3185419&swEnvOID=54&swLang=13&taskId=135&mode=3

 
Application Solutions

Oracle: The HP StorageWorks scripted Oracle zero downtime backup (ZDB) solution provides the means to backup an Oracle database with minimal database and database server impact. ZDB is made possible by combining the HP StorageWorks Enterprise Virtual Array (EVA) enterprise disk array snapshot capabilities with the HP StorageWorks Business Copy EVA software utility. This enables the ability to place the Oracle database tablespaces in backup mode briefly while snapshots of the database data files are created. The snapshots can then be presented to a backup server for copying the data to tape. After the backup, the database copy could be re-used as a point-in-time copy if disk space is not an issue. The backup server offloads precious processing resources from the database server, and the Oracle database remains available during the entire process. ZDB solutions are one of many different data protection solutions offered by HP. ZDB solutions are unique in that they tie many software and hardware products together. Choosing a solution based on HP technology provides supportability and known compatibilities.

SAP: HP StorageWorks Rapid Backup for mySAP Business Suite on EVA enhances backup procedures of SAP applications on the HP StorageWorks Enterprise Virtual Arrays. An SAP database can be backed up while minimizing lengthy application downtime of an offline backup or the performance degradation caused by being in backup mode, in a typical online backup. This solution provides an online backup in which the time the tables are in backup mode is greatly reduced. If the customer prefers an offline backup, the solution minimizes the time the application needs to be shut down.

Exchange: Microsoft Exchange 2003 Remote Replication on EVA maximizes performance in high demand Exchange 2003 replication environments by providing best practices, performance metrics, and proof of concept information – for a variety of distances.

Use HP StorageWorks Application Recovery Manager to roll-back to the instant before your Exchange or Microsoft SQL database crashed! Combine the HP Enterprise Virtual Array (EVA) with a software product that provides application level instant recovery.

HP StorageWorks Application Recovery Manager link: http://h18006.www1.hp.com/products/storage/software/arm/index.html

EVA BC&A Solution Link- http://h71028.www7.hp.com/enterprise/cache/120851-0-0-0-121.html


Dynamic Mounts of Snapshots, Snapclones, and Clones HP Business Copy EVA can mount snapshots and clones on an enabled host computer (one that is running a host agent). This is done dynamically so that the host does not have to be re-booted. The snapshot or clone volume will look to the host just like any other volume. (Available only through HP Replication Solutions Manager EVA)

Launching Third Party Vendors Backup Software

After snapshots or clones have been mounted on the backup server, the HP Business Copy EVA software is compatible with backup jobs using HP Data Protector as well as VERITAS, Legato, Computer Associates software or other vendor's software. Jobs can also be launched from the backup software's pre- and post-execution steps, if desired.*
HP offers a range of solutions to protect your valuable information and make your operations resilient. Our business continuity storage solutions comprise data protection and disaster tolerant solutions. These solutions can be found at: http://h18006.www1.hp.com/storage/solutions/bcontinuity.html

* Available only through HP Replication Solutions Manager EVA


Host Cluster Support

Replication Solutions Manager host agent support for clusters includes:


Logical Volume Manager Support

Business Copy is compatible with volumes created with the following:


Web based
Application
HP Business Copy EVA is also accessible from systems that have a supported Web browser. Microsoft® Internet Explorer (IE)) can access the Graphical User Interface (GUI) providing either local or remote access.*

*Available only through HP Replication Solutions Manager EVA


Extensible and Scalable

Here are some of the capabilities of the EVA and HP Business Copy EVA software.

  • Up to 1024 virtual disks per EVA (512 for EVA3000/5000)
  • Up to 1023 Snapclones per EVA (511 for EVA3000/5000)
  • Up to 16 snapshots per virtual disk for EVA 4000/6000/8000 series (7 for EVA 3000/5000)

Distribution Media

Business Copy for EVA is available in a kit titles HP StorageWorks Replication Solutions Manager (T3680H), or HP CV EVA 9.0 Replication Solutions Manager 5.0 (TT5494C) with CD-ROM distribution media. The kit includes the following Business Copy EVA components:

  • Thank-you letter
  • HP StorageWorks Replication Solutions Manager kit contents
  • HP Software License Terms, the End User License Agreement to use HP StorageWorks Replication Solutions Manager
  • HP Software License Terms, the End User License Agreement to use HP
  • StorageWorks JREserver
  • NSS LP Customer Survey Notice, an invitation to give feedback on HP
  • documentation
  • HP StorageWorks Replication Solutions Manager CD
  • HP StorageWorks Replication Solutions Manager host agents CD
  • HP StorageWorks Replication Solutions Manager documentation CD

All of the components in the Business Copy EVA kit are also available as downloads at: http://h18006.www1.hp.com/storage/software.html. The Business Copy EVA server and host agent downloads can be installed as upgrades to existing software or new full versions.


Documentation
Kit. The Documentation CD-ROM includes the online Help & User Guide (HTML files) and print-based documentation (PDF files). No printed documents are in the kit, other than the Read Me First.

HP Web Site. On HP.com, print-based documents are contained in a zip file on the BC Drivers and Software page. They are also available as individual documents on the BC Technical Documentation page at: http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=
SupportManual&docIndexId=3124&locale=en_US&prodTypeId=12169&prodSeriesId=315919
.


Title

CD-ROM
HP Web Site
Description
Read Me First
*
*
Critical information that new users you should know before installing the RSM server and host agents.
Update Read Me First
*
Critical information that existing users should know before updating the RSM server and host agents.
Online Help & User Guide
*
Online help (immediate assistance) and general user guide for RSM server, host agents, jobs, and job operations.
Getting Started Guide
*
*
Overview of startup considerations and procedures.
Network Administration Guide
*
*
Detailed support matrices, configurations, and troubleshooting information.
Installation Guides
*
*
Installation procedures for: the RSM server, each RSM host agent (by OS), and the JREserver.
Release Notes
*
*
Last minute information for: the RSM server and each RSM host agent (by OS).
Using BC with Continuous Access EVA and Data Replication Manager Application Notes
*
*
Best practices for using HP Business Copy EVA in the same environment with HP Continuous Access EVA or Data Replication Manager
SQL Server w/DButil Application Notes
*
*
Best practices for using BC server, host agents, and DButil with Microsoft SQL Server 2000.
Replication License Key Instructions
*
Procedures to activate a BC replication license key. The document is included in BC replication license-to-use (LTU) kits.
*You may print the electronic software documentation as reasonably necessary to exercise your license to use the software.
NOTE: HP Replication Solutions Manager (RSM) EVA is an advanced management interface for HP Business Copy EVA and HP Continuous Access EVA

Software Licensing
This software is furnished under the licensing provisions of HP's Standard Terms and Conditions. For more information about the HP licensing terms and policies, contact your local HP office.

Product Licensing

With the HP Replication Solutions Manager EVA GUI, both remote replication and local replication features* can be managed. For all of these features to be enabled, both HP Continuous Access (remote replication features) and HP Business Copy (local replication features) must be licensed. If any feature is not licensed, the action will fail and be logged in the event pane. Please note that when using the Cascaded Replication feature both a HP Business Copy and an HP Continuous Access license must be installed at the intermediary site where a Snapclone of the data is required.
* Some features of HP Business Copy EVA are only available with the use of HP Replication Solutions Manager EVA

HP Business Copy for EVA offers a simple method of licensing. See the Ordering Information section for more details. There are simply five choices:

  1. The first option is a HP StorageWorks Business Copy EVA3000/4000/5000/6000/8000 series 1TB entry level license where up to 1TB of data can be replicated using HP Business Copy EVA software.
  2. The second, and recommended, option is a HP StorageWorks Unlimited Capacity use per EVA3000/4000/5000/6000/8000 series license where the only limit to the amount of data that can be replicated is the total amount that the array hardware, controllers and disk drives can actually accommodate. Once purchased, you no longer have to purchase additional capacity licenses to accommodate new capacity growth.
  3. The third option is the purchase of an upgrade from 1TB to Unlimited. The Upgrade License provides the same rights as Unlimited Capacity use per EVA license.
  4. The forth option allows an upgrade path from an HP StorageWorks Unlimited Capacity per use license from a) EVA3000/4000 to EVA6000, b) EVA3000/4000 to EVA8000, or c) EVA5000/6000 to EVA8000 series
  5. The fifth option is to activate the Oracle Integration capabilities in HP Replication Solutions Manager, part number T4390A must be ordered and the license key installed for each array supported in the Oracle application environment.

Licensing Guidelines:

  1. HP Replication Solutions Manager EVA can be downloaded at no additional charge with the purchase of either HP Business Copy EVA, or HP Continuous Access EVA License-to-use (LTU).
  2. The total licensed capacity for a HP Business Copy LTU is based on the replicated source volume(s) usable capacity. Although Business Copy EVA can create up to 16 simultaneous snapshot copies of a single source storage volume, the license capacity required would only be equal to the sum of each replicated source volume's usable capacity.
  3. HP Business Copy EVA licenses are not transferable to like, or unlike EVA models. When enabling HP Business Copy EVA features on an EVA a new license must be purchased, or in some cases an upgrade license may be purchased if upgrading an existing EVA array's model that already has HP Business Copy enabled.
  4. HP Business Copy EVA monitors the amount of data being replicated as compared to the amount of data permitted to be replicated based on the License-to-use (LTU) capacity. If this threshold is exceeded, a warning event will be issued and will restrict the system from replicating data above the installed HP Business Copy EVA LTU capacity. The user will be permitted to continue using the HP Business Copy EVA features and will need to add the appropriate LTU to remain compliant to the End-User-License-Agreement (EULA).
  5. HP Business Copy EVA requires that the HP Command View EVA is in full compliance to license requirements of its software terms. If HP Command View EVA is non-compliant, some features in HP Business Copy may not be fully enabled, or work properly.
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Service and Support, HP Care Pack, and Warranty Information

HP Care Pack Services HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy to buy, easy to use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain total cost of ownership.

HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade or extend your warranty. For many products, post-warranty HP Care Pack Services are available when your original warranty has expired.

Why purchase an HP Care Pack service?

Your standard warranty protects against product defects. HP Care Pack Services help you guard against unplanned downtime, which can reduce your productivity and profitability. These convenient service packages:

  • Protect your investment in HP products
  • Provide consistent, predictable levels of support across your entire department or business
  • Ease budget planning with fixed-cost support that includes parts and labor
  • Give you direct access to proven technical and problem-solving expertise
  • Offer a choice of response-time and repair-time commitments
  • Deliver prompt, measurable results
  • Are available whenever and wherever you do business

HP Care Pack availability may vary by country and product.

Supporting your Adaptive Enterprise journey

HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and quality of HP hardware and software support services can help you improve the performance of your IT support processes and resolve the complex software and hardware problems that tax user productivity. HP Care Pack services help you increase IT environment stability, efficiency, and agility from the desktop to the data center, and improve the productivity of your employees.


Warranty and Services Included with the Product

Includes one year of HP Software Support 9 x 5 (software technical support and software product and documentation updates).

HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days from delivery.

For more information about HP's Global Limited Warranty and Technical Support, visit ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf

To continue receiving software technical support, product updates and new documentation you must purchase the appropriate HP Care Pack. See "Available HP Care Pack" section of this document for more information


Recommended Services

HP Data Replication Solution Service

  • Accelerate your time-to-ROI with HP implementation and integration expertise
  • Enjoy rapid results when you deploy industry-leading HP Data Replication technologies
  • Provides optimal solution to meet your IT and business needs via flexible, scalable

Three years of HP Software Support 24 x 7

  • Improve the productivity of system managers and operators
  • Improve system performance and reduce downtime due to software defects
  • Expedite problem resolution through expert-level technical resources
  • Enjoy consistent service coverage across geographically dispersed sites
  • Update HP and selected third-party software at a predictable cost
  • Take advantage of subscription savings on software updates
  • Keep your license compliancy up-to-date

Available HP Care Pack ServicesExtend your product warranty with a wide choice of cost-saving support packages.

HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services for customers purchasing via direct and enterprise resellers are quoted using HP order configuration tools. Additional information about HP Care Pack Service features and benefits is available at http://www.hp.com/hps/carepack/services/.

Key for HP Care Pack Service availability in the table below:
E = Service available for customers purchasing direct and via enterprise resellers
C = Service available for customers purchasing via commercial resellers
N/A = Service not applicable
HP Care Pack Services
Deployment and Per Event Services
Service Available
HP Installation
N/A
HP Data Replication Solution Service
E
For more information about Deployment and Per Event Services for HP Storage, visit http://www.hp.com/hps/storage/.
HP Care Pack Services
Availability Services
1 yr
3 yr
4 yr
5 yr
HP Software Support
N/A
N/A
N/A
N/A
HP Software Support 9 x 5
Included
E
E
E
HP Support Plus
N/A
N/A
N/A
N/A
HP Support Plus 24
E
E
E
E
HP Proactive 24 Service
E
E
E
E
HP Critical Service
E
E
E
E
To find HP Care Pack Services available via HP authorized commercial resellers, visit http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL

Deployment and Per Event Service Descriptions

HP Data Replication Solution Service
Ensures a timely, cost-effective deployment of your data replication solution that cuts risk and shortens your time-to-results.


eSupport

HP eSupport is a portfolio of technology-based services that assist you with managing your business environment – from the desktop to the data center.

Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment.

Features include:

  • Access to self-solve tools (including search technical knowledge base)
  • Efficient logging and tracking of support cases
  • Collaboration with other business and IT professionals
  • Download of patches and drivers
  • Access to diagnostic tools
  • Proactive notification of relevant information

Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit http://www.hp.com/support

Instant Support Enterprise Edition (ISEE)

HP Instant Support Enterprise Edition (ISEE) provides a single remote monitoring and support solution for your IT data center. ISEE uses continuous hardware event monitoring and automated notification to identify and prevent potential critical problems.

ISEE is a feature of HP Hardware Support Onsite Service with Next-Day response or better, Proactive Essentials, Proactive 24, Critical Service and warranty support for the selected products.

For more information or to download ISEE, visit http://www.hp.com/go/instantsupport


HP Education Services

For more information about HP Education Services for Storage and SAN, visit http://education.hp.com/curr-storsan.htm


Disaster Tolerant Management Service

This service leverages HP's industry-leading clustering and Continuous Access technologies plus HP's worldwide recovery centers to provide customers with a cost-effective, proven approach to disaster tolerance. A complete life cycle suite of services addresses customer facilities, infrastructure design and implementation, monitoring and management of the infrastructure, a comprehensive disaster recovery plan, staff training, and periodic rehearsals. The service provides a business solution approach to disaster tolerance with proven quality of service and a single point of accountability. It delivers predictable recovery times and right-first-time implementation with worldwide, multi-site solution deployment.

  DT Managed Services include:
  • Pre-installation briefing, configuration verification, and project appraisal
  • Dual redundant management station installation and customization
  • Disaster tolerance lab training for system managers and operators
  • Technical recovery plan review
  • Disaster recovery test suite design and execution

Product Support Product Support gives the customer access to HP's experienced technical support resources as well as access to HP's Information Services database for support on a variety of multi-vendor/multi-platform software products. Product support includes escalations and problem coordination with the appropriate engineering group. HP Services offer a variety of options to allow you to tailor your product service to meet the needs of your organization. Basic services on products can be uplifted from day one to ensure you receive the service you need when you need it.

Software product services
  1. Standard software support (HP Care Pack or annual support contract) 24 x 7 is available 24 hours per day, Monday through Sunday, including holidays, and access rights to new versions, software product and documentation updates.
  2. Installation and Startup Service (software installation, configuration, startup testing and knowledge transfer)
  3. Tailored support contracts based on personalized statement of work: contact your local support center via http://www.hp.com/support/.

HP Care Pack services ordered via:
The following services are offered as HP Care Pack Services at the time of product order

Pre-merger HP sales systems are configured using Sales Builder for Windows and must be ordered with the product.

For additional software product services information for North American HP Care Pack services, as well as orderable part numbers, please refer to the URLs listed below:

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Ordering Information

The HP Business Copy Order Process
  1. Order HP StorageWorks Replication Solutions Manager kit v5.0. (The same media SKU is used for the entire EVA family and for HP Continuous Access EVA), or a combination kit of HP Command View EVA v9.0 and HP Replication Solutions Manger v5.0.
  2. For each EVA array that will use Business Copy, order the appropriate license-to-use (LTU) to obtain the required license capacity necessary to meet the customer's replication needs.
  3. Order HP Business Copy EVA Support Products, including installation and startup. See Software Product Services section of this document.
  4. If you purchase the 1TB entry level capacity and later want to upgrade to Unlimited Capacity use per EVA LTU option, then you must order the "Upgrade to Unlimited Capacity use per EVA LTU" part number.

HP Business Copy EVA Ordering Guidelines EVA4000 Series
  Description Part Number
HP Business Copy EVA4000 LICENSE- TO-USE (LTU) Part Numbers
  HP Business Copy EVA4000 Series 1TB Software License T5335A
  HP Business Copy EVA4000 Series Unlimited Software License T5336A
 

HP Business Copy EVA4000 Series Upgrade to Unlimited Software License

T5337A
Electronic Delivery LTU HP Business Copy EVA4000 Series 1TB Software E-Delivery LTU T5335AAE
Electronic Delivery LTU HP Business Copy EVA4000 Series Unlimited Software E-Delivery LTU T5336AAE
Electronic Delivery LTU HP Business Copy EVA4000 Series Upgrade to Unlimited Software E-Delivery LTU T5337AAE
 
HP Business Copy EVA Ordering Guidelines EVA4400 Series
 DescriptionPart Number
HP Business Copy EVA4400 LICENSE- TO-USE (LTU) Part Numbers 
 HP Business Copy EVA4400 1TB Software LTUT5474B
  HP Business Copy EVA4400 Unlimited Software LTUT5476B
 HP Business Copy EVA4400 Upgrade to Unlimited Software LTUT5478B
Electronic Delivery LTUHP Business Copy EVA4400 1TB Software E-Delivery LTUT5474BAE
Electronic Delivery LTUHP Business Copy EVA4400 Unlimited Software E-Delivery LTUT5476BAE
Electronic Delivery LTUHP Business Copy EVA4400 Upgrade to Unlimited Software E-Delivery LTUT5478BAE
 
Business Copy Ordering Guidelines EVA6000 Series
  Description Part Number
Business Copy EVA6000 LICENSE-TO-USE (LTU) Part Numbers  
  HP Business Copy EVA6000 Series 1TB Software License T5338A
  HP Business Copy EVA6000 Series Unlimited Software License T5339A
  HP Business Copy EVA6000 Series Upgrade to Unlimited Software License T5340A
Electronic Delivery LTU HP Business Copy EVA6000 Series 1TB Software E-Delivery LTU T5338AAE
Electronic Delivery LTU HP Business Copy EVA6000 Series Unlimited Software E-Delivery LTU T5339AAE
Electronic Delivery LTU HP Business Copy EVA6000 Series Upgrade to Unlimited Software E-Delivery LTU T5340AAE
 
Business Copy Ordering Guidelines EVA6400 Series
  Description Part Number
Business Copy EVA6400 LICENSE-TO-USE (LTU) Part Numbers  
  HP Business Copy EVA6400 1TB Software License TA654A
  HP Business Copy EVA6400 Series Unlimited Software License TA655A
  HP Business Copy EVA6400 Series Upgrade to Unlimited Software License TA656A
Electronic Delivery LTU HP Business Copy EVA6400 Series 1TB Software E-Delivery LTU TA654AAE
Electronic Delivery LTU HP Business Copy EVA6400 Series Unlimited Software E-Delivery LTU TA655AAE
Electronic Delivery LTU HP Business Copy EVA6400 Series Upgrade to Unlimited Software E-Delivery LTU TA656AAE
 
Business Copy Ordering Guidelines EVA8000 Series
  Description Part Number
Business Copy EVA8000 LICENSE- TO-USE (LTU) Part Numbers  
  HP Business Copy EVA8000 Series 1TB Software License T5341A
  HP Business Copy EVA8000 Series Unlimited Software License T5342A
  HP Business Copy EVA8000 Series Upgrade to Unlimited Software License T5343A
Electronic Delivery LTU HP Business Copy EVA8000 Series 1TB Software E-Delivery LTU T5341AAE
Electronic Delivery LTU HP Business Copy EVA8000 Series Unlimited Software E-Delivery LTU T5342AAE
Electronic Delivery LTU HP Business Copy EVA8000 Series Upgrade to Unlimited Software E-Delivery LTU T5343AAE
 
Business Copy Ordering Guidelines EVA8400 Series
  Description Part Number
Business Copy EVA8400 LICENSE- TO-USE (LTU) Part Numbers  
  HP Business Copy EVA8400 Series 1TB Software License TA657A
  HP Business Copy EVA8400 Series Unlimited Software License TA658A
  HP Business Copy EVA8400 Series Upgrade to Unlimited Software License TA659A
Electronic Delivery LTU HP Business Copy EVA8400 Series 1TB Software E-Delivery LTU TA657AAE
Electronic Delivery LTU HP Business Copy EVA8400 Series Unlimited Software E-Delivery LTU TA658AAE
Electronic Delivery LTU HP Business Copy EVA8400 Series Upgrade to Unlimited Software E-Delivery LTU TA659AAE
 
Business Copy Ordering Guidelines EVA3000 & EVA 5000
  Description Part Number
Business Copy EVA 5000 LICENSE- TO-USE (LTU) Part Numbers
  HP Business Copy EVA5000 Series 1TB Software License T5344A
  HP Business Copy EVA5000 Series Unlimited Software License T5345A
  HP Business Copy EVA5000 Series Upgrade to Unlimited Software License T5346A
Electronic Delivery LTU HP Business Copy EVA5000 Series 1TB Software E-Delivery LTU T5344AAE
Electronic Delivery LTU HP Business Copy EVA5000 Series Unlimited Software E-Delivery LTU T5345AAE
Electronic Delivery LTU HP Business Copy EVA5000 Series Upgrade to Unlimited Software E-Delivery LTU T5346AAE
Business Copy EVA3000 LICENSE- TO-USE (LTU) Part Numbers
  HP Business Copy EVA3000 Series 1TB Software License T5347A
  HP Business Copy EVA3000 Series Unlimited Software License T5348A
  HP Business Copy EVA3000 Series Upgrade to Unlimited Software License T5349A
Electronic Delivery LTU HP Business Copy EVA3000 Series 1TB Software E-Delivery LTU T5347AAE
Electronic Delivery LTU HP Business Copy EVA3000 Series Unlimited Software E-Delivery LTU T5348AAE
Electronic Delivery LTU HP Business Copy EVA3000 Series Upgrade to Unlimited Software E-Delivery LTU T5349AAE
 
Business Copy Ordering Guidelines - Upgrades
 DescriptionPart Number
Business Copy Upgrade Part Numbers
 HP Business Copy EVA3000 Upgrade to 4000 Unlimited Software LicenseT5331A
 HP Business Copy EVA5000 Upgrade to 6000 Unlimited Software LicenseT5332A
 HP Business Copy EVA3000/4000 Upgrade to 6000 Unlimited Software LicenseT5353A
 HP Business Copy EVA3000/4000 Upgrade to 8000 Unlimited Software LicenseT5354A
 HP Business Copy EVA5000/6000 Upgrade to 8000 Unlimited Software LicenseT5355A
 HP Business Copy EVA8400 Upgrade to Unlimited LTU
TA659A
 HP Business Copy EVA4400 Upgrade to 6400 Unlimited LTU
TA660A
 HP Business Copy EVA4400 Upgradeto 8400 Unlimited LTU
TA661A
 HP Business Copy EVA6400 Upgrade to 8400 Unlimited LTUTA662A
Electronic Delivery LTUHP Business Copy EVA3000 Upgrade to 4000 Unlimited Software E-Delivery LTUT5331AAE
Electronic Delivery LTUHP Business Copy EVA5000 Upgrade to 6000 Unlimited Software E-Delivery LTUT5332AAE
Electronic Delivery LTUHP Business Copy EVA3000/4000 Upgrade to 6000 Unlimited Software E-Delivery LTUT5353AAE
Electronic Delivery LTUHP Business Copy EVA3000/4000 Upgrade to 8000 Unlimited Software E-Delivery LTUT5354AAE
Electronic Delivery LTUHP Business Copy EVA5000/6000 Upgrade to 8000 Unlimited Software E-Delivery LTUT5355AAE
Electronic Delivery LTUHP Business Copy EVA8400 Upgrade to Unlimited E-LTU
TA659AAE
Electronic Delivery LTUHP Business Copy 4400 Upgrade to 6400 Unlimited E-LTU
TA660AAE
Electronic Delivery LTUHP Business Copy 4400 Upgrade to 8400 Unlimited E-LTU
TA661AAE
Electronic Delivery LTUHP Business Copy 6400 Upgrade to 8400 Unlimited E-LTUTA662AAE
Upgrade Policies
1) Only HP Business Copy Unlimited LTUs can be upgraded between HP EVA models.
2) For HP EVA's with HP Business Copy 1TB LTU's, they must first be upgrade to an Unlimited LTU prior to upgrading between EVA models. See above chart for Upgrade To Unlimited LTU part numbers.
3) HP Business Copy LTUs are non-transferable. All HP EVA model upgrades require a new HP Business Copy LTU.
4) Upgrades licenses can be considered for data in place upgrade.
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 Overview      Standard Features      Service and Support, HP Care Pack, and Warranty Information      Ordering Information      Business Copy Order Scenario Examples line.gif (50 bytes)

Business Copy Order Scenario Examples

Example1: Customer has purchased an EVA8400 with 10 TBs of raw disk capacity and needs to create three Snapshot copies of a 2TB database. What needs to be ordered?
Answer: The customer must purchase HP StorageWorks Business Copy EVA software licenses for sufficient capacity to cover the total source volume capacity planned to be replicated. In this case the total replicated source capacity is 2TB. So the customer can purchase two 1TB Business Copy EVA 8400 licenses or one Business Copy EVA unlimited license. Purchase the latest version of the HP StorageWorks Replication Solutions Manager Media Kit, also order the HP Installation & Startup Service described at: http://www.hp.com/hps/storage/ns_replication.html, and the Software Support service described at: http://www.hp.com/hps/carepack/storage/cp_networked.html.

Example 2: The customer upgrades from EVA 4100 to EVA 6400, can the customer transfer the Business Copy licenses from EVA 4100 to EVA 6400?
Answer: The Business copy EVA software licenses are not transferable. So the customer must purchase a new Business Copy EVA software licenses for EVA 6400.

Example 3: The customer upgrades from an EVA 4100 to EVA 6400, can the customer use model upgrade licenses?
Answer: Model upgrade licenses are only supported for within the family or data in place upgrades. So the customer must purchase new Business Copy EVA software licenses for EVA 6400.

Example 4: The customer upgrades from an EVA4400 1TB Business Copy EVA to an EVA6400.
Answer: Customer must first purchase the upgrade to unlimited on the EVA4400 then purchase an upgrade from EVA 4400 to EVA6400 LTU. To upgrade between EVA models the customer must have an unlimited license.

Example 5: Customer has HP Business Copy EVA and wants the new version HP StorageWorks Replication Solutions Manager
Answer: Existing customers can upgrade to the new version HP StorageWorks Replication Solutions Manager by downloading the server code and host agent code from the HP StorageWorks Replication Solutions Manager product page ('Support for your product' link)
http://h18000.www1.hp.com/products/storage/software/repsolmgr/index.html

© Copyright 2009 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice.

Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. Unix is a registered trademark of The Open Group.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.


   DA-11616 27 - Version 27 - May 23, 2009