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Overview
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HP StorageWorks Continuous Access EVA |
| HP StorageWorks Continuous Access EVA is an array based application that provides remote replication on the full HP StorageWorks Enterprise Virtual Array product family. HP StorageWorks Continuous Access EVA shares RSM with HP StorageWorks Business Copy and HP EVA Dynamic Capacity management to offer an integrated management approach. RSM manages all local and remote replication configurations, as well as, replication features across the full EVA array product line. With the combination of HP StorageWorks Continuous Access' unique remote replication technologies and the unparalleled easy to use RSM interface, enterprises can ensure their information is protected in the event of a disaster. Furthermore, HP StorageWorks Continuous Access provides the necessary components to solve enterprises business continuity objectives in a very cost effective and easily deployable package. HP StorageWorks Continuous Access EVA offers Simplicity without Compromise! Not only is managing replication easier, it also results in the ability to make remote replication 1) Less expensive through faster, automated methods that virtually eliminate complexity while resulting in fewer user errors. 2) Easy to deploy for accelerated payback and 3) Less labor intensive allowing a much greater use of valuable IT people resources. |
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| What's New |
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| HP StorageWorks Continuous Access EVA | HP StorageWorks Replication Solutions Manager EVA Media Kit v5.0 |
T3680H
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| HP StorageWorks CV EVA v9.0 Repl Sol Mgr v5.0 E-Media Kit |
T5494CAE
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| HP StorageWorks Command View EVA v9.0 and Replication Solutions Manager v5.04 combination Media Kit |
T5494C
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| HP Replication Solutions Manager v5.0 E-Media Kit |
T3680HAE
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| HP SmartStart Media Kit for HP EVA 4400 (Includes HP Command View EVA v9.0 and HP Replication Solutions Manager v5.0) |
T5505D
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Product Highlights
| Customer Benefits |
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| Product Features |
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| Remote Replication | HP StorageWorks Continuous Access EVA is
a Fibre Channel storage controller-based data replication (remote mirroring)
solution to support disaster tolerance requirements. HP StorageWorks Continuous
Access EVA works with the HP StorageWorks Enterprise Virtual Array (EVA3000/5000/4100/6100/8100/4400/6400/8400)
storage system, which contains the HSV virtualized RAID controller. The
HSV controller and the Virtual Controller Software (VCS/XCS) enhance virtualization
with remote replication technology.
The following replication scenarios across EVA models are supported EVA 3000/5000 <-> EVA
4000/6000/8000/4100/6100/8100 *NOTE: |
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| Storage Based | Data replication is performed at the storage subsystem controller level and is totally transparent to the host, alleviating unnecessary host cycles to perform the data mirroring functions. Unlike a fabric based or host based solution, the storage based solution dedicates its resources to managing the replication process between arrays, with minimal impact to applications, other data or devices on the SAN. |
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| Disaster Tolerance | HP StorageWorks Continuous Access EVA copies data online and in real time via synchronous or asynchronous replication to a remote EVA through a local or extended storage area network (SAN). Additionally, data replication can be bidirectional, meaning that a storage array can be both a source and a destination. A particular LUN can be replicated in only one direction between the two storage arrays. Write I/O data sent to the source is replicated by HP StorageWorks Continuous Access EVA to the destination. A properly configured, HP StorageWorks Continuous Access EVA is a replication solution that guarantees data integrity in the event of a storage system or site failure. |
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| Disaster Recovery | In the event of a disaster, HP StorageWorks Continuous Access EVA assures an on-line copy or exact mirror of data is available at the alternate site to support rapid resumption of critical processing at the alternate site. Resumption can usually occur within minutes, instead of hours or days, as with other disaster recovery plans. |
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| HP StorageWorks Replication Solutions Manager Graphical User Interface (RSM v5.0) |
HP StorageWorks Continuous Access EVA comes complete with an advanced management user interface called Replication Solutions Manager. RSM can optionally be deployed on a general Windows server. Please see the "Hardware and software Prerequisite sections" for more information. RSM user interface automates many of the management functions for data replication between arrays at the source and destination sites. With RSM, configuration and management is now handled through wizards and a job engine that accelerates common Data Replication tasks. Also with the addition of host agents, users can easily identify and manage storage volumes and host volumes depending on their needs. HP Business Copy (local replication) tasks are fully integrated in the Replication Solutions Manager GUI to help users replicate, protect and share data more easily. Other time-saving features include an interactive topology viewer, quick-fill templates for common tasks, integrated wizards and cross array management control of the full EVA product line. As an option, HP StorageWorks Continuous Access EVA can also be managed and configured using HP StorageWorks Command View. HP Command View EVA provides basic configuration and management control of HP StorageWorks Continuous Access EVA. For more extensive management, automation and HP Business Copy integration options, the use of Replication Solutions Manager and, or CLUI client is recommended. |
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| Synchronous Copy Operations | HP StorageWorks Continuous Access EVA offers synchronous data transfer mode between arrays . Synchronous data transfers offer the highest levels of data protection. With synchronous operations, both the source and destination copies are identical and concurrent at all times. Synchronous mirroring ensures that data copies are identical, to prevent critical data loss in the event of a failure or disaster. In this mode, data is written to the cache of the local storage system and the remote storage system, in real time, before the application I/O is completed, thus ensuring the highest possible data consistency. Synchronous replication is appropriate when exact consistency is critical to the business application. |
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| Enhanced Asynchronous Copy Operations | In addition to synchronous data transfers, asynchronous data transfer is also supported between storage arrays for long distance replication. With HP StorageWorks Continuous Access EVA asynchronous buffer-to-disk technology, a variety of environments can be supported for disaster recovery. The clear advantage of async is the write completion back to the host for a faster host to storage I/O response time. This may be beneficial or preferred by some remote replication configurations. In other configurations synchronous might provide just as good a response time with the full data consistency. Async or synchronous can be assigned at the DR group level. Enhanced Asynchronous Replication is supported between different EVA 4000/6000/8000/4100/6100/8100 arrays running XCS v62 and between these arrays and EVA 4400 running XCS v09003000. |
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| Bi-directional | The bidirectional HP StorageWorks Continuous Access EVA solution addresses the growing need among businesses to ensure continuous availability of applications that are critical to daily business operations. HP StorageWorks Continuous Access EVA enables two sites in a remote replication connection to use each other as a destination to maintain replicated copies of online data. This maximizes resource utilization while enabling business continuance, even in the event of disaster. |
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| Multiple Array Relationships via Fan In, Fan out and Cascaded |
HP StorageWorks Continuous Access EVA supports a single array having a relationship with multiple other arrays. For example, array (A) has a replicating relationship with both arrays B & C, where A is the destination for data received from B, while A is also the source for data that is replicated to C. Note a copy set still has a one-to-one array relationship. Also note that each relationship supports bi-directional use of the link.
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| Normalization (first initial copy of data) |
When a DR Group is created a normalization or initial copy of the data from the source Vdisk to the target Vdisk occurs. Continuous Access automatically creates the target Vdisk as part of the DR Group creation so the administrator does not have to perform that task separately. |
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| HP StorageWorks Cluster Extension EVA Software Support | HP StorageWorks Cluster Extension EVA software
is an integrated solution that provides protection against system downtime
with automatic failover of application services and read/write enabling
of Continuous Access EVA target Vdisks. Cluster Extension EVA adapts in
real time, to real life situations, providing protection via rapid site
recovery. Cluster Extension EVA delivers true hands-free failover/failback
decision because Cluster Extension EVA requires no server reboots or LUN
presentation/mapping changes during failover. Cluster Extension EVA integration provides efficiency that preserves operations and delivers investment protection as it monitors and recovers disk pair synchronization on an application level and offloads data replication tasks from the host. Cluster Extension EVA works with all supported EVA family of arrays at either the primary or secondary site. Implementation of a Cluster Extension EVA solution assures the highest standards in data integrity by maximizing the advantages of its integration with Continuous Access EVA Software, and with HP Serviceguard for Linux in RedHat and SuSe Linux environments and Microsoft Cluster Service in Windows 2003 environments. More information on this can be found at: http://h18006.www1.hp.com/products/storage/software/ceeva/ http://h18006.www1.hp.com/storage/software.html For HP-UX environments HP Metrocluster is a business continuity solution with automatic site failover capabilities. More information on HP Metrocluster can be found at http://h71028.www7.hp.com/enterprise/cache/108988-0-0-225-121.html |
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| SAN Extensions |
HP StorageWorks Continuous Access EVA provides the capability to replicate
data over direct Fibre Channel. The distances supported over dark fiber
are determined by the speed of the dark fiber connection and the technology
used to communicate over the dark fiber. Please refer to the HP SAN Design
Guide for details on transceiver distance support for different speed
FC connections. |
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| HP StorageWorks Continuous Access EVA Terms and Definitions |
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Software/Hardware Highlights
| Software Features/Functionality | |
| List of prominent features of the HP StorageWorks Continuous Access EVA solution |
Local replication features(licensed through HP StorageWorks Business Copy EVA) that enhance HP StorageWorks Continuous Access EVA
NOTE: Additional information on supported capabilities
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| HP StorageWorks EVA Benefits |
The following are benefits of the EVA solution:
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| List of Hardware Supported | |
| StorageWorks Enterprise Virtual Array | EVA Models are modular, scalable, no-single-point-of-failure solutions with disaster tolerance and business continuance support for storage consolidation on heterogeneous SANs. HP StorageWorks Continuous Access is available on the EVA 3000, 5000, 4100, 6100, 8100, 4400, 6400, 8400 arrays. HP StorageWorks Replication Solutions Manager can configure and manage HP StorageWorks Continuous Access EVA and HP StorageWorks Business Copy EVA across the full EVA product line. |
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Ordering Information
| Model | Model Description |
Part
Number |
| HP StorageWorks Replication Solutions Manager Media Kit v5.0 |
T3680H
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| StorageWorks EVA 4000 | HP Continuous Access EVA4000 Series 1TB Software License |
T5356A
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| HP Continuous Access EVA4000 Series Unlimited Software License |
T5357A
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| HP Continuous Access EVA4000 Series Upgrade to Unlimited Software License |
T5358A
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| Electronic Delivery LTU | HP Continuous Access EVA4000 Series 1TB Software E-Delivery LTU |
T5356AAE
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| Electronic Delivery LTU | HP Continuous Access EVA4000 Series Unlimited Software E-Delivery LTU |
T5357AAE
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| Electronic Delivery LTU | HP Continuous Access EVA4000 Series Upgrade to Unlimited Software E-Delivery LTU |
T5358AAE
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| StorageWorks EVA 4400 | HP Continuous Access EVA4400 1TB LTU |
T5484B
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| HP Continuous Access EVA4400 Unlimited Software LTU |
T5486B
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| HP Continuous Access EVA4400 Upgrade to Unlimited Software LTU |
T5488B
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| Electronic Delivery LTU | HP Continuous Access EVA4400 1TB E-Delivery LTU |
T5484BAE
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| Electronic Delivery LTU | HP Continuous Access EVA4400 Unlimited Software E-Delivery LTU |
T5486BAE
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| Electronic Delivery LTU | HP Continuous Access EVA4400 Upgrade to Unlimited Software E-Delivery LTU |
T5488BAE
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| StorageWorks EVA 6000 | HP Continuous Access EVA6000 Series 1TB Software License |
T5359A
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| HP Continuous Access EVA6000 Series Unlimited Software License |
T5360A
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| HP Continuous Access EVA6000 Series Upgrade to Unlimited Software License |
T5361A
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| Electronic Delivery LTU | HP Continuous Access EVA6000 Series 1TB Software E-Delivery LTU |
T5359AAE
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| Electronic Delivery LTU | HP Continuous Access EVA6000 Series Unlimited Software E-Delivery LTU |
T5360AAE
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| Electronic Delivery LTU | HP Continuous Access EVA6000 Series Upgrade to Unlimited Software E-Delivery LTU |
T5361AAE
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| StorageWorks EVA 6400 | HP Continuous Access EVA6400 Series 1TB Software License |
TA667A
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| HP Continuous Access EVA6400 Series Unlimited Software License |
TA668A
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| HP Continuous Access EVA6400 Series Upgrade to Unlimited Software License |
TA669A
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| Electronic Delivery LTU | HP Continuous Access EVA6400 Series 1TB Software E-Delivery LTU |
TA667AAE
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| Electronic Delivery LTU | HP Continuous Access EVA6400 Series Unlimited Software E-Delivery LTU |
TA668AAE
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| Electronic Delivery LTU | HP Continuous Access EVA6400 Series Upgrade to Unlimited Software E-Delivery LTU |
TA669AAE
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| StorageWorks EVA 8000 | HP Continuous Access EVA8000 Series 1TB Software License |
T5362A
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| HP Continuous Access EVA8000 Series Unlimited Software License |
T5363A
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| HP Continuous Access EVA8000 Series Upgrade to Unlimited Software License |
T5364A
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| Electronic Delivery LTU | HP Continuous Access EVA8000 Series 1TB Software E-Delivery LTU |
T5362AAE
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| Electronic Delivery LTU | HP Continuous Access EVA8000 Series Unlimited Software E-Delivery LTU |
T5363AAE
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| Electronic Delivery LTU | HP Continuous Access EVA8000 Series Upgrade to Unlimited Software E-Delivery LTU |
T5364AAE
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| StorageWorks EVA 8400 | HP Continuous Access EVA8400 Series 1TB Software License |
TA670A
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| HP Continuous Access EVA8400 Series Unlimited Software License |
TA671A
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| HP Continuous Access EVA8400 Series Upgrade to Unlimited Software License |
TA672A
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| Electronic Delivery LTU | HP Continuous Access EVA8400 Series 1TB Software E-Delivery LTU |
TA670AAE
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| Electronic Delivery LTU | HP Continuous Access EVA8400 Series Unlimited Software E-Delivery LTU |
TA671AAE
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| Electronic Delivery LTU | HP Continuous Access EVA8400 Series Upgrade to Unlimited Software E-Delivery LTU |
TA672AAE
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| Upgrades | HP Continuous Accesses EVA3000 Upgrade to 4000 Unlimited Software License |
T5333A
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| HP Continuous Access EVA5000 Upgrade to 6000 Unlimited Software License |
T5334A
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| HP Continuous Access EVA3000/4000 Series Upgrade to 6000 Series Unlimited Software License |
T5374A
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| HP Continuous Access EVA3000/4000 Series Upgrade to 8000 Series Unlimited Software License |
T5375A
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| HP Continuous Access EVA5000/6000 Series Upgrade to 8000 Series Unlimited Software License |
T5376A
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| HP Continuous Access EVA4400 Upgrade to EVA6400 Unlimited LTU | TA651A | |
| HP Continuous Access EVA4400 Upgrade to EVA8400 Unlimited LTU | TA652A | |
| HP Continuous Access EVA6400 Upgrade to EVA8400 Unlimited LTU | TA653A | |
| Electronic Delivery LTU | HP Continuous Access EVA3000 Upgrade to 4000 Unlimited Software E-Delivery LTU |
T5333AAE
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| Electronic Delivery LTU | HP Continuous Access EVA5000 Upgrade to 6000 Unlimited Software E-Delivery LTU |
T5334AAE
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| Electronic Delivery LTU | HP Cont Access EVA3K/4K Series Upgrade to 6K Series Unlimited Software E-Delivery LTU |
T5374AAE
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| Electronic Delivery LTU | HP Cont Access EVA3K/4K Series Upgrade to 8K Series Unlimited Software E-Delivery LTU |
T5375AAE
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| Electronic Delivery LTU | HP Cont Access EVA5K/6K Series Upgrade to 8K Series Unlimited Software E-Delivery LTU |
T5376AAE
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| Electronic Delivery LTU | HP Continuous Access EVA4400 Upgrade to EVA6400 Unlimited E-LTU | TA651AAE |
| Electronic Delivery LTU | HP Continuous Access EVA4400 Upgrade to EVA8400 Unlimited E-LTU | TA652AAE |
| Electronic Delivery LTU | HP Continuous Access EVA6400 Upgrade to EVA8400 Unlimited E-LTU | TA653AAE |
| Upgrade and licensing
Policies 1) Only HP Continuous Access Unlimited LTUs can be upgraded between HP EVA models. 2) For HP EVA's with HP Continuous Access 1TB LTU's, they must first be upgrade to an Unlimited LTU prior to upgrading between EVA models. See above chart for Upgrade To Unlimited LTU part numbers. 3) HP Continuous Access LTUs are non-transferable. All HP EVA model upgrades or new purchases require a new HP Continuous Access LTU. 4) HP Continuous Access LTUs cannot be rented, temporarily purchased or loaned for data migration or any other purpose and must be used in accordance with the end-user-license-agreement (EULA). The HP Not for resale (NFR) program can provide training, demonstration and evaluation software (Also see licensing terms). |
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| StorageWorks EVA 3000 | HP Continuous Access EVA3000 Series 1TB Software License |
T5368A
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| HP Continuous Access EVA3000 Series Unlimited Software License |
T5369A
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| HP Continuous Access EVA3000 Series Upgrade to Unlimited Software License |
T5370A
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| Electronic Delivery LTU | HP Continuous Access EVA3000 1TB Software E-Delivery LTU |
T5368AAE
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| Electronic Delivery LTU | HP Continuous Access EVA3000 Unlimited Software E-Delivery LTU |
T5369AAE
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| Electronic Delivery LTU | HP Continuous Access EVA3000 Upgrade to Unlimited Software E-Delivery LTU |
T5370AAE
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| StorageWorks EVA 5000 | HP Continuous Access EVA5000 Series 1TB Software License |
T5365A
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| HP Continuous Access EVA5000 Series Unlimited Software License |
T5366A
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| HP Continuous Access EVA5000 Series Upgrade to Unlimited Software License |
T5367A
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| Electronic Delivery LTU | HP Continuous Access EVA5000 1TB Software E-Delivery LTU |
T5365AAE
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| Electronic Delivery LTU | HP Continuous Access EVA5000 Unlimited Software E-Delivery LTU |
T5366AAE
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| Electronic Delivery LTU | HP Continuous Access EVA5000 Upgrade to Unlimited Software E-Delivery LTU |
T5367AAE
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| Options | 35 km Long-distance Transceiver Kit, 2 Gbps, LC (All SAN Switch 2 models) |
300836-B21
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Data Migration1,2,3 |
HP Data Migration EVA4000 Series 90 Day Software License |
T5328A
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| HP Data Migration EVA6000 Series 90 Day Software License |
T5329A
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| HP Data Migration EVA8000 Series 90 Day Software License |
T5330A
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| HP Data Migration EVA3000 Series 90 Day Software License |
T5410A
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| HP Data Migration EVA5000 Series 90 Day Software License |
T5411A
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| HP Data Migration EVA4400 Series 90 Day Software License | T5472A | |
| HP Continuous Access EVA Data Migration 7TB 90 Day LTU | TA663A | |
| HP Continuous Access EVA Data Migration Unlim 90day LTU | TA664A | |
| Electronic Delivery LTU | HP Continuous Access EVA Data Migration 7TB 90day E-LTU | TA663AAE |
| Electronic Delivery LTU | HP Continuous Access EVA Data Migr Unlim 90 Day E-LTU | TA664AAE |
| Electronic Delivery LTU | HP Data Migration EVA3000 Series 90 Day Software E-Delivery LTU |
T5410AAE
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| Electronic Delivery LTU | HP Data Migration EVA5000 Series 90 Day Software E-Delivery LTU |
T5411AAE
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| Electronic Delivery LTU | HP Data Migration EVA4000 Series 90 Day Software E-Delivery LTU |
T5328AAE
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| Electronic Delivery LTU | HP Data Migration EVA6000 Series 90 Day Software E-Delivery LTU |
T5329AAE
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| Electronic Delivery LTU | HP Data Migration EVA8000 Series 90 Day Software E-Delivery LTU |
T5330AAE
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| Electronic Delivery LTU | HP Data Migration EVA4400 Series 90 Day Software E-Delivery LTU | T5472AAE |
| 1HP Data Migration LTUs can be combined with HP Continuous Access LTUs. | ||
| 2Licenses obtained through the Not-For-Resale (NFR) program, temporary licenses, loaner licenses, Instant-on or any other license at no charge are provided strictly for evaluation and demonstration use and cannot be used for data migration. | ||
| 3The Data Migration Licenses TA663A (AE) and TA664A (AE) are model agnostic and work across all EVA models; however they require Command View version 9.0 or higher. So the model based data migration licenses may be used if the customer is not using CV 9.0 or higher. | ||
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| Software Prerequisites |
| Operating System and Browser Support |
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Please refer to the HP StorageWorks Compatibility Guide for the lasted for the latest information on supported operating system and browsers. The guide contains information on the following HP Storage Software:
The document can be found at any of the above product pages on HP.com and selecting technical documentation http://h18006.www1.hp.com/storage/software/replication/index.html, or by ordering part number T3668-96019. |
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| Hardware Prerequisites |
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| Distribution Media |
| HP Continuous Access EVA is available in a kit titles HP StorageWorks Replication Solutions Manager (T3680H), or HP CV EVA 9.0 Replication Solutions Manager 5.0 (T5494C) with CD-ROM distribution media. The kit includes the following Business Copy: |
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| Documentation |
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| Additional information online | |
| http://www.hp.com | HP home page |
| http://www.hp.com/products1/storage/index.html | HP StorageWorks products home page |
| http://www.hp.com/hps/ | HP Services home page |
| http://welcome.hp.com/country/us/en/prodserv.html | HP Products & Services home page |
| http://welcome.hp.com/country/us/en/solutions.html | HP Solutions |
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| Software Licensing Terms |
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A license (LTU) enables the array to replicate data from a source EVA to a destination EVA storage system array. Without a HP Continuous Access EVA license the data replication features are not available for configuration or utilization on the array. A license key must be purchased in order to enable HP Continuous Access EVA on the VCS/XCS firmware. HP Continuous Access also allows replication between the entire EVA family. In this case, the user would purchase the appropriate LTU based on the array model for each system. You can reference the licensing part numbers in this QuickSpecs in the section titled Ordering Information. HP Continuous Access EVA licenses are purchased either one of four ways:
NOTES:
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| HP Continuous Access EVA Order Scenario Examples |
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Example 1: Customer orders an EVA6400 and an EVA8400 and wants
to replicate data using HP Continuous Access EVA |
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Service and Support, HP Care Pack, and Warranty Information
| HP Care Pack Services |
HP Care Pack Services offer upgraded service levels to extend and expand
your standard product warranty with easy to buy, easy to use support packages
that help you make the most of your hardware and software investments.
They let you choose the support levels that meet your business requirements,
from basic to mission-critical. They help you contain total cost of ownership. Your standard warranty protects against product defects. HP Care Pack
Services help you guard against unplanned downtime, which can reduce your
productivity and profitability. These convenient service packages:
HP Care Pack availability may vary by country and product. Supporting your Adaptive Enterprise journey HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and quality of HP hardware and software support services can help you improve the performance of your IT support processes and resolve the complex software and hardware problems that tax user productivity. HP Care Pack services help you increase IT environment stability, efficiency, and agility from the desktop to the data center, and improve the productivity of your employees. |
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| Warranty and Services Included with the Product |
Includes one year of HP Software Support 9 x 5 (software technical support and software product and documentation updates) For more information about HP's Global Limited Warranty and Technical Support, visit: ftp://ftp.compaq.com/pub/products/storageworks/warranty/en_321708-008.pdf |
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| Recommended Services |
HP Data Replication Solution Service
Three years of HP Software Support 24 x 7
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| Available HP Care Pack Services | Extend your product
warranty with a wide choice of cost-saving support packages.
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services for customers purchasing via direct and enterprise resellers are quoted using HP order configuration tools. Additional information about HP Care Pack Service features and benefits is available at http://www.hp.com/hps/carepack/services/. Key for HP Care Pack Service availability in the table below: |
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| For more information about Deployment and Per Event Services for HP Storage, visit http://www.hp.com/hps/storage/. | |||||||||||||||||||||||||||||||||||
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| To find HP Care Pack Services available via HP authorized commercial resellers, visit http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=elnl | |||||||||||||||||||||||||||||||||||
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| Deployment and Per Event Service Descriptions | HP Data Replication
Solution Service Ensures a timely, cost-effective deployment of your data replication solution that cuts risk and shortens your time-to-results. |
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| eSupport | HP eSupport is a
portfolio of technology-based services that assist you with managing your
business environment - from the desktop to the data center.
Support Portal Features include:
Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit http://www.hp.com/support Instant Support Enterprise Edition (ISEE) ISEE is a feature of HP Hardware Support Onsite Service with Next-Day
response or better, Proactive Essentials, Proactive 24, Critical Service
and warranty support for the selected products. |
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| HP Education Services | For more information about HP Education Services for Storage and SAN, visit http://education.hp.com/curr-storsan.html |
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| Disaster Tolerant Management Service | This service leverages HP's industry-leading clustering and HP Continuous Access technologies plus HP's worldwide recovery centers to provide customers with a cost-effective, proven approach to disaster tolerance. A complete life cycle suite of services addresses customer facilities, infrastructure design and implementation, monitoring and management of the infrastructure, a comprehensive disaster recovery plan, staff training, and periodic rehearsals. The service provides a business solution approach to disaster tolerance with proven quality of service and a single point of accountability. It delivers predictable recovery times and right-first-time implementation with worldwide, multi-site solution deployment. | |
| DT Managed Services include: |
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| Product Support | Product Support gives the customer access to HP's experienced technical support resources as well as access to HP's Information Services database for support on a variety of multi-vendor/multi-platform software products. Product support includes escalations and problem coordination with the appropriate engineering group. HP Services offer a variety of options to allow you to tailor your product service to meet the needs of your organization. Basic services on products can be uplifted from day one to ensure you receive the service you need when you need it. |
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| Software product services |
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| HP Care Pack services ordered via: | Pre-merger HP sales systems are configured using Sales Builder for Windows and must be ordered with the product. |
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| The following services are offered as HP Care Pack Services at the time of product order | For additional software
product services information for North American HP Care Pack services, as
well as orderable part numbers, please refer to the URLs listed below: All storage services: http://www.hp.com/hps/storage/ Care Pack Priority Services: http://www.hp.com/hps/carepack/storage/cp_networked.html Software Support Care Pack Services: http://www.hp.com/hps/carepack/software/cp_storage.html Installation and Startup Service: http://www.hp.com/hps/storage/ns_replication.html |
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© Copyright 2009 Hewlett-Packard
Development Company, L.P. Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. |