• Application node and control node options expanded according to latest HP ProLiant server offering.
• Includes new HP ProLiant BL460c G6, BL280c G6, DL380 G6 and DL160 G6 servers.
• InfiniBand QDR

• Comprehensive cluster offerings for high performance computing (HPC), integrating rackmount servers and blade servers, networks and rack infrastructure with choice of HPC software and services
• Modular framework supports configurations from 5 to 1024 nodes (larger configurations available through regional HPC Competency Centers). Two packaging options are offered: Dense packaging is available in configurations up to 128 nodes and is designed for lowest solution footprint and optimized cost infrastructure. The modular packaging is available in configurations up to 1024 nodes and is designed to facilitate easy scalability and possible future growth.
• HP Cluster Platform 3000 feature HP ProLiant servers utilizing dual and quad-core Intel Xeon 5200/5400/5500 series processors, and cluster interconnect choice of InfiniBand and Gigabit Ethernet.
• HP Cluster Platform 4000 feature HP ProLiant servers utilizing dual-core and quad-core AMD Opteron 2300 series processors, and cluster interconnect choice of InfiniBand and Gigabit Ethernet. In addition to dual socket node options (HP ProLiant DL165, HP ProLiant BL465c and HP ProLiant DL385 servers), the quad socket HP ProLiant DL585 is also offered.
• HP Cluster Platforms are also available with Integrity servers, featuring the Intel Itanium2 processor. See: http://www.hp.com/go/clusters for more information.
• Software options include operating systems (Linux or Windows), and cluster management software (HP CMU or Platform HPC for Insight Control Environment for Linux (ICE-LX), and, bundled with the OS, Microsoft HPC Server 2008), with optional in-factory installation. HP-MPI library is offered. Complementary HPC software products are offered by HP, tested and supported on HP Cluster Platforms by leading developers of cluster tools and applications. The HP ProLiant HPC Partner Software Suite offers extensive set of infrastructure software including: compilers and cluster development tools, Job Management, Grid Resource Management, and Storage Management solutions suited for both Linux and Windows environments.
• Clusters are assembled to worldwide design specifications developed, tested and supported by HP. Clusters are configured and tested within HP Integration centers prior to final integration occurs at customer site for tasks such as rack-to-rack cabling.
• HP Consulting and Integration services offered include: Start-up Services and Knowledge Transfer, Cluster Implementation Program Management, Quickstart Services, including applications migration, and On-site Training.
  

HP Cluster Platforms are available from HP Sales Representatives and HPC-Certified Resellers, utilizing Cluster Platform configurators and menus.

Basic Architecture Components: Nodes

• One control node is included per cluster. Choice of node is often based on capability to support external networks and/or attached storage. The control node can be optionally connected to the high-speed cluster interconnect.
• Up to 1024 compute, utility, and visualization nodes:
  
  • Compute (or application) nodes: nodes are primarily used for application computation, rather than administrative workloads. Each HP Cluster Platform is engineered to support up to two pools of different compute nodes within the same processor family (e.g., AMD Opteron). For example, one pool may have a set of nodes based on 2 processor HP ProLiant DL165 G5 servers, while another pool in same cluster will feature 8 processor (4 socket/dual core) HP ProLiant DL585 G5 Servers.
  • Utility nodes: used for any particular task including running applications. They can also provide I/O and file system access by adding a Fibre Channel host bus adapter to be connected to an MSA2000 subsystem or an external SAN. Two groups/pools of utility nodes can be defined for each cluster.
    
  • Visualization nodes are equipped with high performance 3D graphics adapters and are intended to run visualization applications. When not used for visualization, they can run any other compute application. The HP Cluster Platform has been extended to offer two pools of visualization nodes within the same processor family, to allow different configurations, for example, two different graphics adapters.
    

Basic Architecture Components: Networks

• One High-Performance Cluster Interconnect: A dedicated network to support inter-nodal application traffic (such as MPI communications) and file transfer can be selected. Cluster Interconnects offered are Gigabit Ethernet, InfiniBand, Myrinet, and Quadrics (not currently offered on HP Cluster Platform 3000). Microsoft HPC Server 2008 configurations support Gigabit Ethernet or InfiniBand.
• Administrative network: The administrative network facilitates administration and management of the cluster, such as management of the user's applications. A choice of Fast Ethernet or Gigabit Ethernet is offered. The Gigabit Ethernet admin network can also be used as alternate to having a dedicated high-performance interconnect, although not recommended for deployments anticipating volume of inter-nodal application traffic.
• One console network provides access to the node's console network, enabling use of node-specific command functions such as power on. Each compute node IPMI or iLO port is connected to the Fast Ethernet-based console network. Each c-Class enclosure OA port is connected to the Fast Ethernet-based console network. Visualization nodes based on HP personal workstations are not connected to the console network. The administrative and console networks can be connected, based upon user requirements.

Basic Architecture Components: Storage

• The HP Cluster Platform system can be attached to an external storage subsystem as a RAID array integrated into the cluster configuration or as a separate HP storage subsystem. The HP StorageWorks Modular Smart Array 2000 (MSA2000) is the option available for integration in the Cluster Platform. HP Smart Array Controllers along with MSA60 shelves can also be integrated in the cluster configuration.
• An HP StorageWorks Enterprise Virtual Array (EVA) can be connected to an HP Cluster Platform utility node or control node equipped with a Fiber Channel adapter
• The HP StorageWorks Scalable File Share system can be connected to the HP Cluster Platform system via the high-speed interconnects. If selected, additional interconnect ports must be allocated to connect the HP StorageWorks Scalable File Share servers.
  

Basic Architecture Components: Infrastructure

• Rack: The HP Rack 10642 and 10622 are the only models used. All HP Cluster Platform components are factory integrated and shipped within the racks on shock pallets. Side panels and joiner kits are available, to be ordered based on computer room layout.
• Power: Two to four PDUs per rack of HP ProLiant DL servers, based on packaging selections. HP ProLiant BL based solutions may require up to eight PDUs in single phase configuration. Three phase power modules are also available for c-Class enclosures. All PDUs are high voltage (200-240 VAC) models for all countries, equipped with appropriate power plugs.
• A rack-mount keyboard/monitor (RKM) is supplied with each HP Cluster Platforms. This 1U RKM with TFT display is attached to the control node that is designated as the cluster system administration node. A TFT display provides local user access to the cluster. In systems with utility nodes, an 8-port KVM switch is also available to connect the RKM to multiple utility nodes (up to 7) to allow for failover connectivity to other nodes. Systems with HP personal workstation visualization nodes are also equipped with a KVM and necessary expander modules so all visualization nodes are connected to the RKM.
  
• Cable management kits specifically designed for HP Cluster Platforms are included.

Basic Architecture Components: Software

The following components are available on the HP Cluster Platform product menu, and can be factory installed by HP:

• Operating systems options
  
  • Linux: Red Hat Enterprise Linux subscriptions. HPC 8 packs subscriptions offered for Basic Server. SUSE SLES available per node, or in HPC 8 pack.
  • HPC 8 packs require purchase of at least one 10-incident Care Pack from HP Services, per cluster, unless systems are covered by broad HP Service agreement for Linux support.
  • Microsoft Windows HPC Server 2008
    
• Cluster management software options
  
  • HP Cluster Management Utility is a software suite of tools that will help you to manage a large collection of systems within a HPC cluster environment
  • HP-MPI is HP's high-performance implementation of the Message-Passing Interface (MPI) Standard, and provides developers of technical applications with an API and software library to support parallel, message-passing applications that are efficient, portable and flexible. HP-MPI is available for either Linux or Windows based clusters
  • Platform HPC for ICE-LX enables deployment and administration of an HPC cluster with choice of open source components, fully supported by HP and Platform Computing. Platform HPC for ICE-LX is not offered factory integrated.
  • Microsoft Windows HPC Server 2008 combines the Windows OS, interfaces, utilities, and management infrastructure to support cluster deployment for HPC, in a Windows environment.

• One cabinet: up to 32 compute nodes with Myrinet, Gigabit Ethernet, InfiniBand and Quadrics Interconnects
• Two cabinets: up to 64 compute nodes
• Three cabinets: up to 96 compute nodes
• Four cabinets: up to 128 compute nodes
  
  Maximums based on selecting 1U compute nodes and no utility nodes. Selection of larger nodes (e.g., HP ProLiant DL585 or HP ProLiant DL380) or MSA Storage option will reduce node count per cabinet.

Each dense cluster includes one Utility Building Block (UBB) cabinet, which houses the control node, RKM, and the optional high-performance interconnect switch, and utility nodes. Other cabinets are used to house the compute nodes. Compute nodes may be integrated into the UBB, as space permits, in dense configurations.

HP Cluster Platform modular solutions are organized in building blocks that can be easily replicated to build large-scale clusters.

• The compute building block (CBB) is a cabinet that contains, among other things, up to 38 2-socket 1U compute nodes, up to nine 4U compute nodes or up to four c-Class enclosures. One enclosure can house up to sixteen half-height blade nodes or up to eight full-height blade nodes.
• The utility building block (UBB) is the core cabinet of the cluster that contains the control node and its keyboard/monitor, additional utility nodes if required, cluster management root switches, one optional high-speed interconnect switch for solutions up to 128 nodes and optional MSA2000 or MSA60 raid arrays.
• The utility eXpansion rack (UXR) is an optional cabinet that can contain up to ten utility nodes when no more room is available in the UBB.
• The interconnect building block (IBB) is a cabinet that contains multiple interconnect switches for solutions that are larger than 128 nodes.
• The visualization building block (VBB) is a cabinet that contains up to 8 5U HP personal workstation visualization nodes.
• Smallest rackmount server configuration: one UBB cabinet and one CBB cabinet-up to 38 compute nodes
• Smallest blade server configuration: one UBB cabinet with up to 3 c-Class enclosures
• Maximum number of CBB: 35 for rackmount servers, 22 for blade servers
• Maximum number of UBB: 1
• Maximum number of UXR: 1
• Maximum number of IBB: 3 with Myrinet, 1 with Gigabit Ethernet, 4 with InfiniBand, 6 with Quadrics
• Maximum number of VBB: 12

HP ProLiant DL380 G6 Server (recommended for PCI slot availability)
HP ProLiant DL160 G6 Server
NOTE: Complete information on the HP ProLiant Servers can be found in the following QuickSpecs:
http://h18000.www1.hp.com/products/quickspecs/division/10480.html

All currently shipping processors for each control node are available. Select one or two processors

HP ProLiant DL160 G6 Server
Configure servers as base for one or two compute pools. Total nodes cannot exceed 512 nodes.
NOTE: Complete information on the servers can be found in the following QuickSpecs:
http://h18000.www1.hp.com/products/quickspecs/division/10480.html

All currently shipping processors for each compute node are available. Select one or two processors.

HP ProLiant DL380 G6 Server (recommended for PCI slot availability)
HP ProLiant DL160c G6 Server
HP ProLiant BL280c G6
HP ProLiant BL2x220c G5
HP ProLiant BL460c G6
NOTE: Complete information on the HP ProLiant Servers can be found in the following QuickSpecs:
http://h18000.www1.hp.com/products/quickspecs/division/12534.html

All currently shipping processors for each control node are available. Select one or two processors

HP ProLiant BL280c G6
HP ProLiant BL2x220c G5
HP ProLiant BL460c G6
Configure servers as base for one or two compute pools. Total nodes cannot exceed 512 nodes.
NOTE: Complete information on the servers can be found in the following QuickSpecs:
http://h18000.www1.hp.com/products/quickspecs/division/12534.html

All currently shipping processors for each utility node are available. Select one or two processors, two or four per HP ProLiant BL2x220c G5 blade.

HP ProLiant DL385 G5p Server (recommended for PCI slot availability)
HP ProLiant DL165 G5 Server, HP ProLiant DL585 G5 Server
NOTE: Complete information on the HP ProLiant Servers can be found in the following QuickSpecs:
http://h18000.www1.hp.com/products/quickspecs/division/10480.html

All currently shipping processors for each control node are available. Select one or two processors (two or four with HP ProLiant DL585)

HP ProLiant DL585 G5 Server
HP ProLiant DL165 G5 Server
Configure servers as base for one or two compute pools. Total nodes cannot exceed 512 nodes.
NOTE: Complete information on the servers can be found in the following QuickSpecs:
http://h18000.www1.hp.com/products/quickspecs/Division/10480.html

All currently shipping processors for each compute node are available. Select one or two processors (two or four with HP ProLiant DL585)

HP ProLiant DL385 G5p Server (recommended for PCI slot availability)
HP ProLiant DL165 G5 Server
HP ProLiant BL465c G5
NOTE: Complete information on the HP ProLiant Servers can be found in the following QuickSpecs:
http://h18000.www1.hp.com/products/quickspecs/division/12534.html

All currently shipping processors for each control node are available. Select one or two processors.

HP ProLiant BL465c G5
Configure servers as base for one or two compute pools. Total nodes cannot exceed 512 nodes.
NOTE: Complete information on the servers can be found in the following QuickSpecs:
http://h18000.www1.hp.com/products/quickspecs/division/12534.html

All currently shipping processors for each compute node are available. Select one or two processors.

Numerous InfiniBand implementations are supported and can be selected based on the bandwidth requirements of the cluster. Typical clusters use half bandwidth since this satisfies the bandwidth requirements of most clusters. Some clusters select the higher full bandwidth. Half Bandwidth (2:1) topology relies on twelve uplinks for every twenty four node connections while the Full Bandwidth (1:1) utilizes eighteen uplinks for every eighteen node connections, avoiding bottlenecks.

Two switch models are offered for InfiniBand QDR cluster interconnect.

• The InfiniBand 36-port switch can be used as a standalone switch for configurations up to 36 nodes or as root and node-level switch in tree topologies with configurations up to 128 nodes. This is an internally managed switch. The HP 4X QDR IB Switch Module for HP BladeSystem c-Class, a double wide switch module for the c-Class enclosure. The HP 4X QDR IB Switch Module for HP BladeSystem c-Class provides 32 InfiniBand 4X QDR ports with 40 Gbps port-to-port connectivity. The ports are arranged as 16 downlinks to connect up to 16 blade servers in the enclosure, and 16 uplinks to connect to the external InfiniBand switches to build an InfiniBand fabric.

Four switch sizes are offered for InfiniBand DDR cluster interconnect.

• The InfiniBand 288-port switch can be used as a standalone switch for configurations up to 288 nodes, in pair for configurations up to 384 nodes or as root switch in tree topologies with configurations up to 512 nodes. It must be equipped with two management boards, two or four fabric boards, up to twelve 24-port line boards and power supply modules in N+1 configuration.
• The InfiniBand 96-port switch can be used as a standalone switch for configurations up to 96 nodes
• The InfiniBand 36-port switch can be used as a standalone switch for configurations up to 36 nodes or as root and node-level switch in tree topologies with configurations up to 128 nodes. This is an internally managed switch.The HP 4X DDR IB Switch Module for HP BladeSystem c-Class, a double wide switch module for the c-Class enclosure. The HP 4X DDR IB Switch Module for HP BladeSystem c-Class provides 24 InfiniBand 4X DDR ports with 20 Gbps port-to-port connectivity. The ports are arranged as 16 downlinks to connect up to 16 blade servers in the enclosure, and 8 uplinks to connect to the external InfiniBand switches to build an InfiniBand fabric.
• The HP 4X DDR IB Gen 2 Switch Module for HP BladeSystem c-Class, a double wide switch module for the c-Class enclosure. The HP 4X DDR IB Switch Module for HP BladeSystem c-Class provides 32 InfiniBand 4X DDR ports with 20 Gbps port-to-port connectivity. The ports are arranged as 16 downlinks to connect up to 16 blade servers in the enclosure, and 16 uplinks to connect to the external InfiniBand switches to build an InfiniBand fabric.

The HP ProCurve 2824 switch is only used as a standalone switch for small configurations up to 20 nodes (non-blocking).

The HP ProCurve 3500-24G switch can be used as a standalone switch for small configurations up to 24 nodes (non-blocking).

The HP ProCurve 2848 switch can be used as a standalone switch for configurations up to 40 nodes (non-blocking up to 40 ports), in pair (one) for configurations up to 64 nodes (8 links between switches), or as root switch or node level switch in tree topologies (8 uplinks/32 node ports or 4 uplinks/40 node ports).

The HP ProCurve 3500-48G switch can be used as a standalone switch for small configurations up to 48 nodes (non-blocking).

The HP ProCurve 5406zl switch can be used as a standalone switch for configurations up to 144 nodes (six 24-port 1000T modules) or as root switch with 4-port 10GigE modules in tree topologies for configurations up to 512 nodes (11 node level HP ProCurve 3500-48G switches attached by 2 10GigE uplinks each).

The HP ProCurve 5412zl switch can be used as a standalone switch for configurations up to 288 nodes or combined with another one for configurations up to 512 nodes (one 4-port 10GigE module in each switch to aggregate switches).

The HP ProCurve Switch 2610-24, 2610-48, 2848 and 2824 are used to build the internal administrative and console networks for the HP Cluster Platforms. These two networks are independent and organized in a tree topology with root switches and branch switches. The two root switches can be connected together based upon software or the end-user's requirements.

The console network is built only with either the HP ProCurve 2610-24 or the 2610-48 Fast Ethernet models, while the administrative network can use the HP ProCurve 2848 or 2824 models. Multiple uplinks between branch and root switches can be aggregated by trunking. The Gigabit administrative network is configured with 2 uplinks.

Each c-Class enclosure is equipped with an HP GbE2c Ethernet Blade Switch for c-Class BladeSystem (GbE2c).

• 48 10/100 ports
• 2 Gigabit link ports
• 10/100 auto-sensing per port automatically detects and sets the speed
• A comprehensive LED display with per-port indicators provides an at-a-glance view of status, activity, and speed
• Special 10000 rack-mounting kit to allow integration into rack for shipment

• 24 10/100 ports
• 2 Gigabit link ports
• 10/100 auto-sensing per port automatically detects and sets the speed
• A comprehensive LED display with per-port indicators provides an at-a-glance view of status, activity, and speed
• Special 10000 rack-mounting kit to allow integration into rack for shipment

• 44 10/100/1000 ports
• 4 dual-personality ports-each port can be used as either an RJ-45 10/100/1000 port or an open mini-GBIC slot
• A comprehensive LED display with per-port indicators provides an at-a-glance view of status, activity, and speed
• Special 10000 rack-mounting kit to allow integration into rack for shipment

• 20 10/100/1000 ports
• 4 dual-personality ports-each port can be used as either an RJ-45 10/100/1000 port or an open mini-GBIC slot

• Full set of industry standard Gigabit Ethernet Layer 2 features
• Sixteen internal downlinks and five uplinks and two internal cross-connects
• Wire speed switching on all sixteen 1Gb server ports
• Wire speed switching on all five 10/100/1000T uplink ports

A rackmount keyboard/monitor (RKM) is required with the HP Cluster Platforms. This 1U RKM with TFT display is attached to the control node that is designated as the cluster system administration node. The TFT display is mounted in the utility rack (UBB) and provides local user access to the cluster. In systems with utility nodes, an 8-port KVM switch is also available to connect the RKM to multiple utility nodes (up to 7) to allow for failover connectivity to other nodes. Systems with visualization nodes are also equipped with a KVM and necessary expander modules so all visualization nodes are connected to the RKM.

Rack 10000 series Cabinets
The increasing power of new high-performance processor technology requires increased cooling efficiency for rack-mounted servers. The 10000 Series Racks provide enhanced airflow for maximum cooling, allowing these racks to be fully loaded with servers using the latest processors.

HP Cluster Platform CBB, UBB, and UXR cabinets are equipped with three or four power distribution units while the IBB cabinet is equipped with two. These 1U units are installed front to back. They are all high voltage (200-240 VAC) models for all countries, equipped with appropriate power plugs:

• North America, Japan 24A (200-240 VAC): attached input cord NEMA L6-30P
• Optionally, North America, Japan 40A (200-240 VAC): attached input cord: Non-NEMA Locking CS8265C, 50A
• EMEA 32A (200-240 VAC): attached input cord IEC 309-32A

HP Cluster Platform 3000BL and 4000BL CBB are equipped with up to eight power distribution units. These 1U units are installed front to back. They are all high voltage (200-240 VAC) models for all countries, equipped with appropriate power plugs:

• North America, Japan 40A (200-240 VAC): attached input cord: Non-NEMA Locking CS8265C, 50A
• EMEA 40A (200-240 VAC): attached input cord IEC 309-60A

HP Cluster Platform VBB cabinets are equipped with one dual power monitoring power distribution unit that mounts on the cabinet rail. These PDUs are high voltage (200-240 VAC) models for all countries, equipped with appropriate power plugs:

• North America, Japan dual 40A (200-240 VAC): attached input cords non-NEMA, locking, CS8265, 50 A
• EMEA dual 32A (200-240 VAC): attached input cords IEC 60309, 32A 3-pin

HP Cluster Platform systems include one hardware documentation kit. Each hardware documentation kit contains both a CD and a hard copy of:

• HP Cluster Platform Installation and Operation Guide
• HP Cluster Platform Overview and Site Preparation Guide

The CD contains a soft copy of the same guides and Installation and User Guides of the various components integrated in the HP Cluster Platform system.

• The HP StorageWorks Modular Smart Array 2000 (MSA2000) is a 2 Gb Fibre Channel storage system designed for the entry-level to mid-range Storage Area Network (SAN). The MSA2000 is a scalable, high performance storage system. With the addition of expansion disk enclosures, the maximum storage capacity is 48TB, when connected to the control node integrated in the UBB. Control node and utility nodes can be attached to a SAN, depending on the end-user's requirements and required system I/O bandwidth. Select one Fibre Channel host bus adapter for each designated node.

• Direct attached storage subsystems can be configured with HP StorageWorks MSA60 shelves connected to Smart Array P800 controllers integrated in the control node. Up to eight MSA60 can be directly attached to one or two controllers and integrated in the UBB. This gives a maximum of 96 disk drives for a total of 72TB with 750GB SATA drives.

Linux

• Red Hat EL (RHEL) (1 year and 3 year subscriptions)
  • Standalone server
  • HPC 8 pack for RH EL Basic Server
• SUSE SLES(1 year and 3 year subscriptions)
• Standalone server
• HPC 8 packs: 1-8 processor nodes
• HPC 8 packs for Red Hat and SUSE support up to 8 compute nodes per 8 pack.

HPC 8 pack ordering information

1. Order one base kit for the 1st eight compute nodes: A standalone server subscription is recommended for control node (for SUSE SLES, the base kit includes the subscription for the control node in addition to the first eight subscriptions for compute nodes. A standalone subscription is not necessary for the control node).
2. Order add-on kits to cover remaining compute nodes(1 kit per 8 nodes in case of SUSE SLES , one kit per node in case of RHEL)
3. 8 packs require purchase of HPS 10 incident care pack (one per cluster - E for electronic only)

The HP Cluster Management Utility is designed to manage a large number of compute nodes with a Single System View GUI (Graphics User Interface). HP CMU comes with a full Java GUI that can be tailored for your needs and for any number of nodes in the cluster. HP CMU is HP SIM (System Integration Manager) level 1 integration compliant. HP CMU provides a Command Line Interface (CLI) for day-to-day administration and cloning. Through its user friendly graphical interface HP CMU provides the cluster administrator with three main features:

• Administration: From HP CMU you can administrate your cluster (eg: halt, boot reboot, power off, broadcast commands from a single keyboard session)
• Cloning: For the first installation or for future updates, the cluster administrator has the capability to propagate a system configuration image to all or a part of the compute nodes in the cluster
• Monitoring: At a glance the manager can see the complete behavior of the cluster without to painfully analyze the performance of the individual compute nodes.
  In a CMU cluster configuration, all the compute nodes must be licensed. Every management node just needs a base license that includes HP CMU distribution and documentation. HP CMU software supports HP ProLiant Intel and AMD Opteron servers running Linux.
  

NOTE: Complete information on HP CMU software, including QuickSpecs, can be found at the following URL: www.hp.com/go/cmu

Platform HPC enables easy and rapid deployment and administration of an HPC cluster with choice of popular open source components, fully supported by HP and Platform Computing. The combination of Platform HPC and ICE-LX builds on the market-proven ProLiant system management technology developed by HP for scalable monitoring and provisioning of its servers, and adds features and options required to deploy a fully functional HPC cluster, including resource management, MPI and interconnect network drivers. Platform HPC includes the packages and kitting capability utilized by Platform in its Open Cluster Stack (OCS) product.
NOTE: Ordering information on HP ICE-LX can be found in the QuickSpecs for the product at the following URL: http://h18004.www1.hp.com/products/quickspecs/13193_div/13193_div.html
Note that ICE-LX is a pre-requisite for use of Platform HPC for ICE-Linux.

HP Cluster Platform solutions warranties and service options are based on the offerings of the underlying components.

HP customer support provides onsite hardware break/fix support and remote, remedial software call-center support. Customer support offsite software services include level 1 and 2 support:

• Level 1 is defined as everyday user/system administration issues.
• Level 2 is defined as problems related to installation and configuration, along with other problems not solvable by following the vendor-supplied documentation.

The HP software support team will work in parallel with the appropriate vendor and development groups to address level 3 and 4 support elevations:

• Level 3 elevations typically require that patches and modifications be generated by the vendor to resolve deficiencies in the product.
• Level 4 elevations deal with enhancements in the functionality of the product that will typically be included in future releases.
  Optional customer services
  

HP has experience servicing systems, networks, storage devices, and software for HPC deployments and environments of all sizes. A wide range of purchasing options and solutions built from standards-based service modules ensure the service coverage and the level of expert assistance desired.

Optional services may be purchased at the time of the product purchase as HP Care Pack services, easy to order and easy to use service packages. Optional services may also be purchased at a later point of time as HP Contractual or Per-Event Services to extend and/or expand and/or complement the standard product warranty.

Hardware Support: Service capabilities include total lifecycle support, preventive and diagnostic services, access to a global service network, and support for an array of third-party peripherals.

Hardware Support Services offer a full range of high-quality remote and onsite hardware support options to meet specific response or repair-time objectives. These support options range from next-day or 4-hour onsite response to 6-hour call-to-repair time commitments. To accommodate specific hours of operations, coverage window options range from standard business hours (9x5), Monday-Friday 8am-5pm local time up to 24x7.

Software Support: Standard software support includes 9x5 telephone support and rights to new versions for the specified period of time (one year or three years). 24x7 software support extends the telephone support window to round-the-clock access. Standard software support includes customer access to technical resources during standard hours (see later), problem analysis, escalation management, and resolution. HP also provides unlimited access to an electronic facility that includes a knowledge database with known symptoms and solutions, software product descriptions, specifications, and technical literature.

Software support contracts can be obtained to meet the needs of customers, including remedial technical remote support along with migration and upgrade planning and a full suite of proactive deliverables.

NOTE: Additional information regarding worldwide limited warranty and technical support is available at: http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

C& I options include on-site systems software support and applications development and optimization, as well as clusters training. This is in addition to options for Factory and Field On-site installation (see above). Based on compute node counts.