HP StorageWorks 9000 Virtual Library System

The HP StorageWorks 9000 Virtual Library System offers fast data protection and backup in complex SAN environments. It is a multi-node solution (scales up to eight nodes and 16 arrays) that offers industry-leading performance and easily scales in performance and capacity to 4800 MB/sec and 1280 TB of useable storage with 2:1 hardware compression. The HP VLS9000 now supports the licensing of Accelerated deduplication which retains up to 50 times more data readily available on disk. Accelerated deduplication delivers fast backup and restore performance since the deduplication is a post backup process, the most recent backup is always in tact.

The HP StorageWorks 9000 Virtual Library System offers cost-effective data protection and on-going management. It integrates seamlessly into existing backup applications and processes. It is a self-managed, auto configured, auto monitored and performance-tuned appliance that is easily installed through a simple interface. Your valuable data is protected by HP, your trusted and experienced storage vendor. The VLS9000 uses proven hardware RAID 6 technology that reduces the risk of data loss. It is a highly available solution using HP ProLiant servers with redundant subsystems: fans, power supply units, and hardware-mirrored system disks. As storage requirements grow, the VLS9000 matches the environment by scaling both capacity and performance. Although the VLS9000 is a multi-node product, it is managed as a single virtual library device.

• Seamless integration into current backup and recovery processes
• Fast data restoration and backup performance
• Cost-effective data protection and on going management
• Your valuable data is protected by HP, your trusted and experienced storage vendor.

• Accelerated deduplication can now be licensed for the VLS9000
• A multi-node solution that offers industry-leading performance and easily scales in performance and capacity to 4800 MB/sec and 1280 TB of useable storage, with 2:1 hardware compression
• Hardware RAID 6 reduces the risk of data loss
• Emulates popular tape libraries and tape formats with up to 16 libraries and 128 drives emulated per node
• Certified with popular backup software packages through HP StorageWorks Enterprise Backup Solution
• A highly available solution using HP ProLiant servers with redundant subsystems: fans, power supply units, hardware-mirrored systems disks and hot swap array drives
• Mounts in standard 19" rack; HP Factory Express integration includes sophisticated cable management to ensure an 'easier to manage' rack environment
• Ships with Automigration software as part of the VLS GUI which allows the movement of cartridge data from the VLS to a tape library or another VLS.
• The VLS9000 now supports up to 10,000 slots and 32,000 cartridges (only when using the VLS firmware version 3.0 required for Accelerated deduplication).

The HP 9000 Virtual Library System is deployed, managed and operated just like a tape library minimizing disruptions to your environment. Emulations include the HP ESL E-series and MSL tape libraries as well as 1/8 autoloaders and tape formats that include the HP Ultrium 230 (LTO-1), HP Ultrium 460 (LTO-2), HP Ultrium 960 (LTO-3), Ultrium 1840 (LTO-4), DLT 7000, DLT 8000, and SDLT 320.

Since Echo copy is managed through the Automigration software, not the backup application, the destination library is not visible to the backup application - so no licensing is required. Copy traffic is no longer routed through the SAN which speeds up the copy process. Since the tape library is dedicated to the VLS no copy servers are required. Echo copy also eliminates the need for tape-to-tape copy administration since this is automated through copy policy management. All destination tapes created by echo copy are in the native tape format, so they can be easily restored directly from any tape drive or library that is visible to the backup application.

However, keep in mind that since the backup application does not have visibility to the physical tape library, the backup application will not be aware of any copy failures. These errors are visible and must be managed though VLS. In addition, any mistakes in destination library media management will also affect the virtual cartridges. For example, if new tapes are not loaded into the destination library, both the virtual copy and the physical copy will not exist. Finally, the destination library is dedicated to VLS and can only be used for copy operations.

HP's Enterprise Business Solutions (EBS) assures that your HP StorageWorks 9000 Virtual Library System works with leading servers, operating systems, and backup applications - and not just those sold by HP. Based on a foundation of extensive interoperability testing, EBS 1-2-3 provides a step-by-step methodology for designing, configuring, and implementing your SAN ensuring HP VLS9000 will work seamlessly in many environments. The VLS9000 is especially suitable in a mixed system environment. For the latest list of servers, workstations, operating systems, and backup software that support the HP StorageWorks 9000 Virtual Library System, check the tape backup compatibility pages on our web site at: http://www.hp.com/go/ebs.

HP provides extensive support on most major operating systems. For the most up-to-date information, please visit the latest compatibility matrix at http://www.hp.com/go/ebs

• Protect your investment in HP products
• Provide consistent, predictable levels of support across your entire department or business
• Ease budget planning with fixed-cost support that includes parts and labor
• Give you direct access to proven technical and problem-solving expertise
• Offer a choice of response-time and repair-time commitments
• Deliver prompt, measurable results
• Are available whenever and wherever you do business

HP Care Pack availability may vary by country and product.

Supporting your Adaptive Enterprise journey

HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and quality of HP hardware and software support services can help you improve the performance of your IT support processes and resolve the complex software and hardware problems that tax user productivity. HP Care Pack services help you increase IT environment stability, efficiency, and agility from the desktop to the data center, and improve the productivity of your employees.

HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days from delivery.

HP Software 3 year Support Plus 24 HA110A3 is recommended.

HP Support Plus 24 provides software support services designed specifically for the VLS 9000 product family. This includes:

• Telephone software support - An HP Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.
• 4-hour response onsite hardware support - For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.
• 24x7x365 coverage - Onsite and remote services are available around the clock, including all holidays.
• Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors.
• Software updates and licensing - Deduplication products and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings vs. the cost of individual updates.
• Electronic support - Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.
• Distribution of updates and upgrades
• Available in 1 year and 3 year Care Packs

Extend your product warranty with a wide choice of cost-saving support packages.

HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services for customers purchasing via direct and enterprise resellers are quoted using HP order configuration tools. Additional information about HP Care Pack Service features and benefits is available at: http://www.hp.com/hps/carepack/services/.

Key for HP Care Pack Service availability in the table below:
  E = Service available for customers purchasing direct and via enterprise resellers
  C = Service available for customers purchasing via commercial resellers
  NA = Service not applicable

• Support Plus
  HP Support Plus provide integrated hardware & software support services designed specifically for your technology.
  • 4 hour hardware support13 x 5
  • Software technical assistance
  • Software updates
  • Available in 1, 3, 4 or 5 year Care Packs
• Support Plus 24
  Support Plus24 provide integrated hardware & software support services designed specifically for your technology.
  • 4 hour hardware support 24 x 7
  • Software technical assistance
  • Software updates
  • Available in 1, 3, 4 or 5 year Care Packs
• Proactive 24
  • HP Proactive 24 Service is an integrated hardware and software support solution designed to help customers get more from its IT investment. Combining HP's expertise in preventing problems before they occur with HP's industry-leading reactive technical assistance, Proactive 24 improves the effectiveness and availability of all technologies in an IT infrastructure. The Proactive 24 service establishes a relationship between customers and HP that strengthens the IT team and gives access to the needed technical specialists when issues arise.
  • Available in 1, 3, 4 or 5 year Care Packs
• Critical Service is recommended for mission critical environments
  • Customers who are operating mission critical environments can benefit from the robust set of proactive support and highest level of reactive support, 6hr call to repair, provided by Critical Service
  • Available in 1, 3, 4 or 5 year HP Care Packs

VLS Tape Library Installation and Startup (HA124A1-57R)

• Provides for the implementation of the HP StorageWorks VLS9000 products in SAN environments (ESL/ESL E/EML/MSL service also available), including the installation of all VLS9000 hardware.
• Minimizes implementation-related disruptions to your environment and helps ensure increased system reliability and more effective data management

Due to the complexities involved with the initial installation of a HP Virtual Library System into a SAN environment, Hewlett Packard requires that the StorageWorks VLS Tape Library Installation and Startup (HA124A1-57R) is purchased. This service covers pre-installation preparation activities, installation and configuration of VLS9000 hardware, configuration of hosts (up to 5, additional hosts are handled via HA124A1 5B2 per additional 5) and switches, verification testing and customer orientation.

The StorageWorks VLS Tape Library Installation and Startup data sheet that describes the service deliverables is located at: http://h71028.www7.hp.com/ERC/downloads/4AA1-1971ENW.pdf

For more information please visit: http://www.hp.com/hps/storage/ns_info.html#related

Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment.

Features include:

• Access to self-solve tools (including search technical knowledge base)
• Efficient logging and tracking of support cases
• Collaboration with other business and IT professionals
• Download of patches and drivers
• Access to diagnostic tools
• Proactive notification of relevant information

Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit: http://www.hp.com/support

Service Essentials Remote Support Pack (RSP) - remote monitoring with proactive problem-resolution and fault diagnosis

The Service Essentials Remote Support pack plug-in module easily integrates with HP Systems Insight Manager 5.1, HP's popular bundled hardware management and monitoring solution. The result: a powerful, unified, "single pane of glass" solution for onsite and remote management - and a more proactive approach to IT support.

• 24x7 remote and local monitoring
• Service response during contracted, HP Care Pack service or warranty coverage hours for qualified devices
• Highly secure Internet connection to HP
• Detailed problem resolution information including part location in device, replacement part number and access to self-repair streaming videos
• Rapid electronic access to device entitlement information for all SIM-detected devices: system ID information; service entitlement information; automatic retrieval of warranty, HP Care Pack service and support contract details; automatic notification 90, 60 and 30 days before warranty, service or contract expiration

RPS is a feature of HP Hardware Support Onsite Service with Next-Day response or better, Proactive Essentials, Proactive 24, Critical Service and warranty support for the selected products.

For more information or to download Remote Support Technologies, visit:

http://h20219.www2.hp.com/services/cache/452199-0-0-225-121.html

Remote Support Technologies and Service Automation Integrated remote storage management positioning paper:

http://h71028.www7.hp.com/erc/downloads/4aa1-7927enw.pdf

For more information about HP Education Services for Storage and SAN, visit: http://education.hp.com/curr-storsan.htm

HP IT Resource Center (ITRC) and HP Business Support Center (BSC) were selected as two of the Association of Support Professional's (ASP) Top Ten award winners in its seventh annual Ten Best Web Support Sites competition for 2004, an award that showcases excellence in online service and support. http://www.hp.com/hpinfo/newsroom/press/2004/040616a.html

HP earned the No. 1 ranking in customer satisfaction among vendors of corporate information technology (IT) service and support, according to the newly released Technology Business Research Inc.'s Corporate IT Service and Support survey covering the first quarter of 2004
http://www.hp.com/hpinfo/newsroom/press/2004/040624a.html

For more information about Deployment, Per Event, Consulting and Education services for HP Storage, visit: http://www.hp.com/hps/storage/

For more information about HP Care Pack Services for Storage, visit: http://www.hp.com/hps/carepack/storage/cp_networked.html

For more information about HP Storage Software, services and updates, visit:
http://h18006.www1.hp.com/storage/software.html

If you have specific questions, contact your local HP representative. Contact information for a representative in your area can be found at "Contact HP" http://www.hp.com

* 6hr CTR 'standalone' service is not offered in Latin or North America.
** Support Plus covers 4hr Hardware response (Software support is not applicable).
*** Both Proactive 24 & Critical Service only relate to 'reactive elements', work is ongoing to offer the 'proactive elements' in the near future (Software support is not applicable).

The HP Care Pack information quoted above relates to 3 year offerings only, 1yr, 4yr and 5yr packs are available for each offering (replace A3 with A1, A4, A5 respectively).

In order to maximize ROI and product uptime, and minimize the cost of ownership, Hewlett Packard recommends the 3-year, 24x7 service options. These offerings will ensure that any product issue can be tackled when they occur (most back up issues will occur outside standard business hours) and that the service coverage regarding period, covers the minimum expected life of the host system.

To find HP Care Pack Services available via HP authorized commercial resellers, visit: http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=elnl

• HP StorageWorks 9000 Capacity Module configured with forty-eight 750 GB SATA disk drives
• Rack rail kit
• 2 FC cables
• 2 LAN cables
• 2 FC transceivers
• LTU entitlement certificate
• 8 IEC power cords

• HP StorageWorks 9000 Capacity Module configured with forty-eight 1 TB SATA disk drives
• Rack rail kit
• 2 FC cables
• 2 LAN cables
• 2 FC transceivers
• LTU entitlement certificate
• 8 IEC power cords

• 16 Interlink switch modules
• 8 FC cables
• 4 LAN cables
• Installation poster

• Two HP StorageWorks 4/16q Fibre Channel Switch
• One HP ProCurve 2824 Gigabit Ethernet switch
• One HP ProCurve 2524 10/100 Mbit Ethernet switch
• Connectivity Kit Poster
• LAN Cable
• 6 IEC power cords

• Two HP StorageWorks 4/10q Fibre Channel Switch
• One HP ProCurve 2824 Gigabit Ethernet switch
• One HP ProCurve 2524 10/100 Mbit Ethernet switch
• Connectivity Kit Poster
• LAN Cable
• 6 IEC power cords

• HP StorageWorks 9000 Virtual Library System Node
• Command View Tape Library Software CD
• Installation Poster
• HP 9000 Virtual Library System Documentation CD
• HP Command View Tape Library Software Documentation CD
• System recovery CD
• Serial Cable
• 2 FC cables
• 2 LAN cables
• 2 FC transceivers
• 2 IEC Power Cords

1. There is a REQUIREMENT to add 12 GB RAM (16 GB RAM required) to each ProLiant server node of the VLS platform to support data deduplication. This involves ordering the following part numbers for each node:
   397413-B21 HP 4 GB FBD PC2-5300 2x2GB Kit
   397415-B21 HP 8 GB FBD PC2-5300 2x4GB Kit
2. VLS firmware level 3.0 must be used to support data de-duplication. This firmware will only be available (initially) as a web download. An optional half day HP service is available to upgrade the VLS firmware and install the additional 12GB of memory (customer must order this separately).
3. You will need to reference the following website for configuration, capacity and performance considerations for sizing VLS Accelerated deduplication configurations and use models. http://h20180.www2.hp.com/apps/nav?h_pagetype=s-
   01&h_lang=en&h_cc=us&h_product=470404&h_client=s-a-r163-1&h_page=hpcom&lang=en&cc=us
4. Accelerated deduplication needs to recognize the specific backup application being used since it initially strips out the cartridge headers in order to decompose all the files and data types in order to do file-level comparisons to previous backups. Check the EBS website for the latest Accelerated deduplication supported backup ISVs and data types
   http://www.hp.com/go/ebs

NOTE: The entire VLS device must be licensed for deduplication - no partial licenses supported. Deduplication licenses will be installed via the VLS GUI license plug-in, or via a CommandView for Tape Libraries management station.