Targeted at enterprise and mid-size firms that are experiencing significant storage growth and adopting server virtualization, the HP StorageWorks SAN Virtualization Services Platform or SVSP helps customers improve efficiency, simplify operations and lower TCO by enabling the pooling and sharing of storage resources. With its innovative split-path architecture, the HP SVSP provides centrally managed storage pooling and virtual volume provisioning of HP and non-HP storage resources. The HP SVSP enables high scalability, top performance, and high availability of all SAN resources. It brings substantial improvements to managing enterprise storage, reducing administration costs and improving asset utilization. It also offers a consistent set of storage and mobility services that improves flexibility, protects data, and decreases business risk. Services offered include volume management, data migration, copy services (clones and snapshots), synchronous and asynchronous mirroring and thin provisioning.

New with release SVSP v3.0, is the introduction of a new Management Graphical User Interface based on our leading Command View EVA technology. The new GUI is called "CommandView SVSP" and delivers a more consistent end-user experience for managing storage virtualization. Included with Command View SVSP, is the option to more tightly integrate the management of the EVA through the "SVSP Back-end LUN Provisioning Service".

Finally, with the HP StorageWorks SVSP Starter Kit, you can start experiencing the benefits of a virtualized storage infrastructure a lot faster. The Starter kit delivers all the outstanding capabilities and benefits of the SVSP technology, but in a more affordable, easier to adopt all-inclusive packaging, that includes all the necessary hardware, software, and startup services in a single easy to order part number. Customers will be able to easily expand the system as needed, in order to meet the requirements of their growing needs with the a-la-carte existing portfolio, for ultimate investment protection.

For additional information, please visit the SVSP product page at: www.hp.com/go/svsp.
For specifics on the product support matrices, see: http://www.hp.com/storage/SPOCK; Note a quick registration process is required in order to access this site.

• Aggregates capacity of multiple heterogeneous arrays into virtual pools
  
• Enables easy provisioning of the right type of storage
  
• Provides centralized management of pools and data services

• Increases storage efficiency via pooling
  
• Improves asset utilization with Thin Provisioning
  
• Streamlines operations with virtualization-enabled data services

• High performance, highly scalable split-path architecture
  
• Modular & flexible to grow with changing requirements
  
• Pay only for what you need

• Recover faster from application failures
• Supports extensive third party interoperability
• Robust local and remote heterogeneous mirroring capabilities for greater availability and more cost effective business continuity solutions

• Pooling of heterogeneous storage resources (HP and non-HP) now with support for Tier 1 storage arrays
• Ability to create virtual disks that span multiple arrays
• Support for up to 32 4-port arrays, 16 8-port arrays or some combination up to 128 ports
• Support for up to 4pairs of Data Path Modules or DPM's per SVSP Domain, giving increased performance and throughput over previous versions
• Support for up to 2PB of back-end storage capacity per Domain
• Centralized CommandView SVSP GUI to manage virtual disks that span multiple arrays, providing a single view of data on multiple arrays
• Included with CommandView SVSP is a new EVA Back-end LUN Provisioning tool that provides an interface between CommandView SVSP and CommandView EVA. This new tool automates the creation of EVA based Back-end LUs and the presentation of those LUs to the SVSP domain. This allows CommandView SVSP to then create new storage pools and virtual disks from those Back-end LUs.
• SAN storage-based local and remote replication capabilities including snapshot-based asynchronous replication and increased number of snaps per LUN
• Thin Provisioning for designated virtual disks
• Data migration between customers' pre-existing storage to new EVAs, other HP arrays or multi-vendor arrays
• Full site, array, or virtual disk level disaster recovery business continuance
• Stretch domain to support metro area disaster recovery
• Heterogeneous copy services (snapshots and clones)
• Bidirectional asynchronous remote replication with automated initial normalization between source and destination
• Native support for up to four site campus, metro, and continental disaster tolerant configurations (e.g. asynchronously replicate a single source dataset of up to 32 members to 1 to 3 remote sites)

HP StorageWorks SAN Virtualization Services Platform Volume Manager delivers the basic virtualization functionality that allows customers to create and manage pools of capacity that span multiple arrays, usually from different vendors.

Included with the basic package, is a set of additional value add features:

• The ability to perform heterogeneous data migration within the SVSP domain
• The ability to deploy 2-way synchronous local mirrors for increasing application availability where needed
• and finally the ability to import-in-place data sets for additional flexibility

Starting with Version 2.1 is the ability to stretch a domain across multiple computer rooms within the same metropolitan area and the ability to add up to three additional pairs of DPMs for improved load balancing and increased performance. Each domain can now have up to 4 DPM's. When a domain is stretched, one DMP of each pair and one VSM are located in each site. Added in V2.1.1 is a utility to help automate the recovery after a site failure in these stretched domains.

HP StorageWorks SAN Virtualization Services Platform Continuous Access is an asynchronous data replication (remote mirroring) solution to support disaster tolerance requirements. HP SVSP Continuous Access works across multiple arrays allowing remote mirroring between HP SAN Virtualization Services Platform management domains. SVSP copies data online and in real time via asynchronous replication to a remote SVSP domain. Additionally, data replication can be bi-directional and multi-site, meaning that a SVSP domain can be both a source and a destination for different data sets and supports up to three copies of the source data. Utilizing point-in-time (PiT) updates taken at the source site and copied to the destination site, HP SVSP Continuous Access is a complete disaster-tolerant storage solution that guarantees data integrity in the event of a storage system or site failure. HP SVSP features built-in Fibre Channel over iSCSI protocol services to enable HP SVSP Continuous Access data replication across IP networks.

Snapshot based asynchronous (async) replication is supported between SVSP domains for long distance replication. The use of asynchronous snapshots may reduce infrastructure costs by allowing customers to use less expensive infrastructure between sites. This is achieved by only replicating the changes that occurred over small intervals of time rather than replicating every write.

For additional information, please check the "HP StorageWorks SAN Design Guide" at: www.hp.com/go/SANDesignGuide

HP StorageWorks SAN Virtualization Services Platform Thin Provisioning allows customers to create virtual disks with large apparent capacity that only use a much smaller amount of physical capacity. As data is written to these Thin Provisioned virtual disks, additional capacity is automatically allocated as necessary to store the new data. A thin volume can grow up to its maximum created size, until available capacity within the domain is consumed, or until the licensed capacity is consumed.

HP SVSP Business Copy provides local replication capabilities for local point-in-time (PiT) copies of data using snapshots of data based on changes to virtual disks. Users create PiT copies of their environment for potential future use. When they need it, they create a snapshot of that PiT which can be presented to a server for backup or data mining operations. Both are virtual copies of the data. PiTs are only viewable in the storage management interface, while snapshots are viewable by the hosts and the management interface. Snapclones are asynchronous PiT clones (copies) of an existing virtual disk. Snapclones might be used by customers who want to carve off a database for testing purposes. Snapshot and Snapclone consistency groups (of up to 32 members) are available to preserve write-order consistency across multiple virtual disks.

A server based scriptable interface is also available allowing the creation of scripts that interface with the VSM management application and business processes such as backup. Thus it's possible to create transactionally also known as application consistent copies of the data.

Included with the SVSP CommandView is an application that interfaces directly with CommandView EVA to create and present automatically back-end LUs for the SVSP virtual environment, significantly simplifying the creation of pools across multiple EVA arrays.

Electronic software is now available in most countries. HP recommends purchasing electronic products over physical products when available for faster delivery and the convenience of not having to manage-either file away or throw away-confidential paper licenses. For more information, please contact an HP representative.

• SVSP Domain: A virtualization subsystem in the SAN. The domain consists of two Virtualization Services Management (VSM) servers, two or four Data Path Modules, up to 128 array ports ( e.g. 32 4-port arrays, or 16 8-port arrays), and up to 512 hosts per pair of DPMs (2048 with 4 pair of DPMs).
• Stretched SVSP Domain: An SVSP domain that has one half of the components at each site within the metropolitan area SAN. Maximum separation is ½ ms or 100 cable-km.
• Virtual Disk Group: A collection of one or more SVSP virtual disks, logically grouped together, usually for data consistency reasons.
• Asynchronous Mirror Group: A virtual disk group created for asynchronous remote mirroring.
• Destination Domain: An SVSP domain with data replication functionality, which acts as the target for a given asynchronous remote mirror group.
• Source Domain: An SVSP domain with data replication functionality, which acts as the originator for an asynchronous remote mirror group.
• Virtual Disk: A designated amount of storage space, typically with redundancy, drawn from a storage pool.
• Storage Pool: Capacity configured in the SVSP domain using Back-end logical units (e.g EVA virtual disks) from any supported array or stripe sets using multiple Back-end LUs..
• Stripe Set: The capacity of up to four back-end LUs can be 'shuffled' in 1-MB segments, creating a single device that is now used to build a storage pool.
• Sync Mirror group: A pair of virtual disks created for the purpose of creating a local synchronous mirror.
• DPM Group: A pair of DPMs that share access to the back end storage devices with other DPM groups in the same domain. Each group has a unique identity within the domain and presents a subset of the virtual disks to a subset of the servers.

• Online data migration between arrays
• Integrated local and remote replication management with HP VSM
• Thin Provisioning of created virtual disks
• Synchronous mirroring within the local domain to improve data availability
• Remote asynchronous mirroring capabilities including bi-directional asynchronous replication between two to four SVSP domains to provide disaster tolerant data.
• Virtual disk size of 1 GB to 16 TB in 1-GB increments
• Connectivity to Fibre Channel 2 Gb/sec, 4 Gb/sec and 8 Gb/sec switches
• HP CommandView SVSP GUI reduces complexity; saves time and cost
  
• HP VSM CLI that allows scripted access to the VSM
  
• I/O continuation during normalization and merging
• Multiple path failover support
• Seamless and online, software and firmware upgrade capability
• Selective storage presentation for SAN-based data zoning
• Virtual disk groups to preserve write-order consistency across multiple virtual disks

EVA arrays are modular, scalable, no-single-point-of-failure solutions with disaster tolerance and business continuance support for storage consolidation on heterogeneous SANs. HP SVSP supports the following HP arrays:

• EVA 3000, 4x00, 5000, 6x00, 8x00
• HSG80
• MSA 1000, 1500, 2000 G1, 2000 G2
• XP 48, 128, 512, 1024, 10000, 12000, 20000, 24000

In addition, SVSP supports the following multi-vendor arrays:

• 3PAR: InServ E200, T400, T800
• EMC: CLARiiON CX 200, 300, 400, 500, 600, 700; CX3-series, CX4-series, Symmetrix 8830, DMX3-950, DMX4-950, VMAX
• HDS AMS: 200, 500, 1000
• HDS HDS: 9910, 9960, 9970, 9980v TagmaStore NSC55, USP-100, USP-600, USP-1100, USP-V, USP-VM
• IBM DS: 3400, 4100, 4300, 4400, 4500, 4700, 4800, 5000, 5020, 8100, 8300
• IBM FAStT: 100 (DS4100), 200, 500, 600 (DS4300), 700 (DS4400), 900 (DS4500)
• NetApp: FAS 200, 2000, 3000, 3100, 6000
• SGI: IS 4000, 4500, 4600 TP 9300, 9400, 9500, 9700 (IS4500)
• SUN: FLX 210, 240, 280, 380 STK 6130, 6140, 6320, 6540 (FLX380), 6580, 6920, 9176

NOTE: For additional information on supported arrays (such as supported firmware versions and other limitations), please visit: http://www.hp.com/storage/SPOCK; a short registration is required

Convenient new packaging of the SVSP technology including all hardware, software and services to get started with storage virtualization. Does not include needed FC switches or directors or the needed FC cables to connect the SVSP components to the SAN.
The SVSP starter kit contains the following:

• 1 - AG781B SVSP HW Bundle
• 2 - SVSP VSM Servers with operating system software
• 15 - 1 TB Volume Management LTUs
• 15 - 1 TB Business Copy LTUs
• 15 - 1 TB Thin Provisioning LTUs
• 1 - SVSP Installation and Startup Service
• 1 - SVSP BC & TP Installation and Startup Service

NOTE: As shipped the SVSP starter kits needs at least 6 Fibre Channel ports, 8 per fabric.

An option for the basic Starter kit, It provides the Continuous Access software and implementation services to easily deploy SVSP remote mirroring solutions. Requires two SVSP domains.
The SVSP CA starter kit contains the following which is sufficient to copy up to 5 TB in either direction:

• 10 - 1 TB Continuous Access LTUs
  
• 1- SVSP CA Installation and Startup Service
  

NOTE: Installation and Start-up services required for this product. Additional VSM servers are not required. See more details below

The Add-on DPM expansion pair contains the following:

• 2 DPMs
• 1 AG784A 4 port LTU

• Minimum of one StorageWorks EVA and Command View EVA management server or one StorageWorks MSA and ACI management server are required per domain. Recommend one EVA or MSA per site if deploying a stretched domain
• All arrays must be on the arrays support streams and running an approved version of array firmware, is appropriately licensed and comes with its version of management tools. See http://www.hp.com/storage/SPOCK for details.
• HA dual-fabric environment (per site) and sufficient FC switch or director ports and FC cables for the SVSP DPM and VSMs. The VSMs each need four FC ports, and each DPM needs between four and sixteen FC ports. Thus as a minimum a simple SVSP installation needs at least sixteen FC ports (eight on each fabric) and a complex installation of two VSMs and four DPMs up to 138 FC ports (t68 on each fabric).
• IP based intersite links when using Continuous Access of sufficient bandwidth to allow data replication to complete within the recovery point objective interval when using Continuous Access
• Minimum two FC adapters per host or one dual-channel FC adapter per host -- see OS based streams on SPOCK for a list of supported servers by operating system
• SVSP supported multi-path driver as required for the version of the operating system; or example:
  • Secure Path as appropriate for HPUX 11iv2
  • DSM for Windows - available for download from: http://www.hp.com
  • Linux QLogic multipath
• Minimum one host per domain, recommend at least one host per site when deploying a stretched domain

Licenses (LTU) enable the capabilities of the SAN Virtualization Service Platform on EVA and other arrays that have been included in each SVSP domain. The available licenses are the SAN Virtualization Services Platform Volume Manager, SAN Virtualization Services Platform Thin Provisioning, SAN Virtualization Services Platform Business Copy, and SAN Virtualization Services Platform Continuous Access, and are all sold in 1-TB capacity increments. Without the correct type of HP SAN Virtualization Services Platform license, the volume management, thin provisioning and data replication features of SAN Virtualization Services Platform are not available for configuration or utilization. A license key must be purchased in order to enable HP SAN Virtualization Services Platform capabilities. You can reference the licensing part numbers in this QuickSpecs in the section titled Ordering Information.

The following is an overview of the ordering process for HP SAN Virtualization Services Platform Volume Management, SAN Virtualization Services Platform Business Copy, and SAN Virtualization Services Platform Continuous Access licenses.

1. Customers can purchase SAN Virtualization Services Platform for supported arrays. At installation time the HP SAN Virtualization Services Platform domain must include at least one EVA array and may include up to 32 (4-port) arrays, 16 (8-port) arrays or some combination not to exceed a total of 128 array ports.
2. SAN Virtualization Services Platform can include part or all of the available capacity of the EVA. For instance, if a customer has two EVA arrays with a total available capacity of 32 TB (after RAID), the customer can choose to include as little as 1 TB or as much as 32 TB in the SAN Virtualization Services Platform domain. Existing capacity not included in the SAN Virtualization Services Platform domain is managed via Command View EVA.
3. SAN Virtualization Services Platform Business Copy requires a base license of SAN Virtualization Services Platform Volume Manager of equal or greater capacity than the total of the locally (within a single domain) replicated data.
4. SAN Virtualization Services Platform Continuous Access requires a base license of equal or greater capacity of SAN Virtualization Services Platform Volume Manager for each remote copy of data involving two or more domains
5. SAN Virtualization Services Platform Thin Provisioning requires a base license of SAN Virtualization Services Platform Volume Manager of equal or greater capacity than the physical capacity utilized. HP StorageWorks Virtualization Services Platform Thin Provisioning licenses enable specified Virtual disks to be provisioned space efficiently with physical capacity as required for the data that has been written. Thin Provisioning license capacity must be greater than or equal to the physical capacity used by the virtual disk and any PiT, Snapshot, or Snapclone. Over time, as data is written to the thinly provisioned Virtual disks, the Thin Provisioned license capacity requirements will increase.

NOTES:

1. Both remote replication and local replication features are managed with Virtualization Services Manager. For all of these features to be enabled, HP SAN Virtualization Services Platform Volume Manager, HP SAN Virtualization Services Platform Continuous Access (remote replication features) and HP SAN Virtualization Services Platform Business Copy (local replication features) must be licensed. If any feature is not licensed, the action will fail and be logged in the event pane.
2. HP SAN Virtualization Services Platform monitors the amount of data being managed and replicated as compared to the amount of data permitted to be replicated based on the License-To-Use (LTU) capacity. If this threshold is exceeded, a warning event will be issued. The user must add the appropriate LTU to continue using HP EVA Virtualization Services.
3. Thin volumes subtract from the Thin Provisioning license based on used capacity.

Example 1: Customer currently owns four EVA8400 arrays, each with 25 TB available unconfigured (raw) capacities, and wants to create a single SAN Virtualization Services Platform domain. Customer wants to create a domain of 32 TB, utilizing 8 TB of RAID 5 (10 TB unconfigured) from each array.
Answer: The customer orders one SAN Virtualization Services Platform Bundle and two servers for the Virtualization Services Manager. Customer must purchase thirty-two* 1 TB LTUs for SAN Virtualization Services Platform Volume Manager 16-32 TB band. Customer continues to manage capacity on each EVA8000 that is not included in the SAN Virtualization Services Platform domain via EVA Command View.

Alternatively the customer can purchase the starter kit plus 17 TB from the 16-32 band of VM to get to the 32 TB needed. The advantage is the fewer part numbers and the included services such as SVSP Business Copy and SVSP Thin Provisioning at the lower combined price.

Example 2: The customer already has two EVA8100 arrays and purchases two new EVA8400 arrays and wants to implement SAN Virtualization Services Platform across those four arrays. In addition the customer needs to create point in time copies (SVSP Business Copies) of a five 10 TB databases (total 50 TB).
Answer: The customer would need to purchase one SAN Virtualization Services Platform Bundle, two servers for the Virtualization Services Managers and enough capacity LTUs to meet the capacity desired in the SVSP domain using the tier structure. In addition the customer needs to purchase fifty* 1 TB LTUs of SVSP Business Copy of band (33-64)

Alternatively the customer can purchase the starter kit plus 35 TB from the 33-64 band of VM to get to the 50 TB needed Business Copy LTUs. The advantage is the fewer part numbers and the included services such as 15 TB of SVSP Business Copy and SVSP Thin Provisioning at the lower combined price.

Example 3: Customer has two EVA arrays (new or existing) at one site (Site A) and has two new or existing EVA arrays at another site (Site B) and wants to asynchronously replicate 50 TB of data between these two sites. Note there are no additional local copies of the data.
Answer: In addition to the SAN Virtualization Services Platform Bundle and VSM servers needed at each site, the customer must purchase one hundred * 1TB LTUs of SVSP Continuous Access licenses from the 65-100 band, planning to use 50 at each site.

Alternatively the customer can purchase two SVSP starter kits, plus the appropriate amount of volume management LTUs and the SVSP Continuous Access starter kit containing 10 TB of Continuous Access LTU. The remaining 90 TB of needed Continuous Access LTUs are purchased from the 65-100 band of SVSP Continuous Access LTUs.

Example 4: Customer wants to create six* 2 TB (total 12 TB) virtual disks but anticipates that the capacity needs for these volumes will total less than 50% or 6 TB for the first year.
Answer: Customer purchases one SAN Virtualization Services Platform Bundle and two servers for the Virtualization Services Managers for each site as well as an appropriate amount of the Volume Manager Licenses needed to create the storage pools. In addition the customer must purchase the 6 * 1 TB (band 0-15) of the SAN Virtualization Services Platform Thin Provisioning License, The customer plans to monitor the usage of the volumes and expects to purchase additional Thin Provisioning licenses in a year to keep ahead of actual capacity usage.

Alternatively the customer can purchase the SVSP starter kit which includes 15 TB of SVSP Thin Provisioning LTUs. The advantage is the fewer part numbers and the included services such as SVSP Volume Management and SVSP Business Copy at the lower combined price.

Example 5: Customer wants to create a higher performance version of example 1 (32 TB of managed capacity).
Answer: The customer orders one SAN Virtualization Services Platform Bundle and two servers for the Virtualization Services Manager. Customer must purchase thirty-two* 1 TB LTUs for SAN Virtualization Services Platform Volume Manager of band (16-32) and three of the SVSP DPM 4 port LTU to enable all 16 ports on both DPMs.

Warranty and Services included with the Product

The SVSP and SVSP Starter kit comes with a 2-year HP's Global Limited Warranty and Technical Support, which includes 2 years 24x7 hardware support, with 4 hour remote response.

HP's warranty and support features:

• Online Business Support Center and IT Resource Center
• Remote Support
• Technical Phone Support
• Customer Self Repair (see list below)
• Software Limited Warranty
• On-site Warranty Service

Online Support
HP online support capabilities include a variety of self-help tools, troubleshooting assistance, and access to the patch database, firmware/software update packages and documentation. Register with the HP Business Support Center and the IT Resource Center to receive product specific and proactive notifications for the SVSP. For more information go to: www.hp.com/support or: www.itrc.hp.com.

Remote Support
HP designed the SVSP with support capability to facilitate remote monitoring and email notification of array errors/events. To take full advantage of HP's remote support solutions and maximize the service delivery experience, these features must be enabled at time of installation. Additional fault monitoring software is included in the EVA software media kit.

Technical Phone Support
24x7 telephone technical support is available to assist with Hardware warranty related troubleshooting and issue resolution. Call HP warranty support: 1-800-474-6836. Qualified technical resources will be your first point of contact to assist with your service request.

Bundled Deployment Services for the SVSP Starter Kits:
Your HP SVSP Starter Kit product includes deployment which helps you improve the productivity of your technical staff and allows your IT resources to stay focused on their core tasks and business priorities. HP deployment helps ensure that your product is installed smoothly, efficiently, and with minimal disruption of your IT and business operations.

You'll benefit from:

• Specialized expertise for a complex, one-time task
  
• Reduced implementation time, impact and risk to your storage environment
  
• Shortened time-to-ROI
  
• Product knowledge gained during orientation session
  

On-site Warranty Service
The HP SVSP comes with 2 year on-site warranty support, for those service events not remedied either remotely or through use of HP installed replaceable parts. On-site service is made available at HP's discretion and scheduled during standard office hours

For more information about HP's Global Limited Warranty and Technical Support, visit:
http://h18006.www1.hp.com/products/storageworks/warranty.html

For more information about HP's Global Limited Warranty and Technical Support, visit:
ftp://ftp.compaq.com/pub/products/storageworks/warranty/en_321708-008.pdf

HP warrants the HP 10000 G2 Series Rack according to the standard rack product warranty. Please refer to product specification for further details: http://h18004.www1.hp.com/products/servers/proliantstorage/racks/index.html

Software Warranty & Support

If the removable HP Software media on which HP distributes the software proves to be defective in materials or workmanship within 90-days of purchase, return the media to HP for replacement.
Your HP SVSP software product (a-la-carte or in the SVSP Starter kits) comes with 1 year 24x7 bundled support. This service includes software updates and comprehensive round-the-clock support to enhance the performance and availability of your software. Experienced Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification.

24x7 Software support benefits include:

• Improved productivity of system managers and operators
  
• Improved system performance and reduced downtime due to software defects
  
• Expedited problem resolution through expert-level technical resources
  
• Software and documentation updates
  
• Electronic access to essential product and support information

For increased uptime, productivity and ROI -HP Care Pack packaged services for Storage
These days, you need to get the most out of your storage investment-you can't afford not to. When you buy HP storage products and solutions, it's also a good time to think about what levels of service and support you may need. To help take the worry out of deploying, designing, maintaining, and managing your environment, we've designed a portfolio of service options that are as: flexible, reliable and scalable as your storage. Unlike storage-only vendors, we take a holistic approach to your entire environment, bridging storage, servers, blades, software and network infrastructures with our HP Care Pack packaged services for Storage.

Protect your business beyond the warranty
When it comes to robustness and reliability, standard warranties on today's computing equipment have matured just as the technologies have matured. Good news on some fronts-but also a source of potential problems and subsequent consequences that come from depending on standard warranties alone. Standard warranty protects against product defects and some causes of downtime- but not the business. By using a standard approach to warranty uplifts, such as HP Care Pack Services, you can reduce downtime risks and be more certain of operational consistency for both mission-critical and standard business computing. Simply put, HP Care Pack Services normalize the warranty of combined products - helping you proactively guard against unplanned downtime.

Extending warranties with HP Care Pack Services
For cost-effective upgrading or extending your standard warranty, HP Care Pack Services offer a suite of standard reactive hardware and software support services that are sold separately, or combined as with our Support Plus and Support Plus 24 services. The portfolio also provides a combination of proactive and reactive services, such as Proactive 24 Service and Critical Service. In addition, with HP Proactive Select we offer an innovative approach to service delivery that gives you the flexibility to acquire the specific proactive services you need today, then add services as your needs evolve. HP Proactive Select offers a broad set of technical or per-event type service options - including server, storage, and network, SAN device, and software, environment, installation and education services. Services that you can mix and match depending on your specific requirements, from preliminary planning and equipment delivery to installation, configuration, integration, and testing, through every level of ongoing support. Our HP Care Pack packaged services for Storage assures help when you need it most. And for many products, post-warranty HP Care Pack Services are available when your original warranty has expired.

HP Storage Services: Offering reliability, flexibility and value-just like your storage
HP Storage Services offers a full spectrum of customer care, from technology support to complex migrations to complete completely managed services. HP Factory Express provides customization, integration and deployment services for turnkey solutions. HP Education offers flexible, comprehensive training on storage networking, disk storage systems, and storage software to help your IT staff get the most out of your investments. And HP Financial solutions extend innovative financing and asset management programs to cost-effective buy, manage and eventually retire your older equipment.

HP Storage Services, the trusted business technology experts who manage your technology in action, because when technology works, business works. http://www.hp.com/hps/storage

NOTE: Care Pack Services availability may vary by product and country.

HP Care Pack Services are sold by HP and HP Authorized Service Partners:

• Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools.
  
• Customers purchasing from a commercial reseller can find HP Care Pack Services at
  http://www.hp.com/go/lookuptool

3-Year HP Proactive 24
For improved stability, availability, and operational effectiveness, HP Proactive 24 Service (P24) provides integrated hardware and software support services designed specifically for your technology. Available 24x7, this 3-year comprehensive hardware and software support solution combines industry leading technical assistance with proactive account services to cover the entire IT infrastructure. In today's new era of business technology, technology must produce thousands of business outcomes. Today's HP Technology Services portfolio helps customers manage their technology in action-because when technology works, business works.

• Enhance operational effectiveness with remote monitoring, proactive problem identification and solution recommendations
  
• HP technical experts help coordinate support and change management, provide hands-on assistance, and share knowledge with customer's staff
  
• Rapid access to support expertise from servers to storage to networking
  http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9842EN.pdf
  

Related HP Care Pack Services that will enhance your HP product experience.

3-Year HP Critical Service
As an alternative to our recommended support level, for customers who run mission-critical applications and want a comprehensive support solution across their entire IT infrastructure.
A comprehensive support solution designed for businesses that run mission-critical applications, which cannot tolerate downtime without a significant business impact.

Provides the right combination of proactive and reactive services designed to:

• Improve availability and performance across your IT infrastructure
  
• Decrease interruptions and reduce downtime
  
• Lower costs and gain competitive advantages in the marketplace

HP Critical Service provides highly-trained professionals with world-class skills and a commitment to understand both your enterprise technology requirements and your business objectives.
http://h20195.www2.hp.com/v2/GetPDF.aspx/5982-0079EN.pdf

HP Enhanced Implementation Service for SANs
For customers who are building a new or expanding an existing Fibre Channel, FCOE, FCIP, SAS or iSCSI SAN:
HP Enhanced Implementation Service for SANs - For customers who are building a new SAN or expanding their existing one, we offer the HP Enhanced Implementation Service for SANs. This provides complete design and implementation services for Fibre Channel, FCOE, FCIP, SAS and iSCSI SAN connectivity components.
http://h20195.www2.hp.com/v2/GetPDF.aspx/5981-8527EN.pdf

HP eSupport is a portfolio of technology-based services that assist you with managing your business environment - from the desktop to the data center.

Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment.

Features include:

• Access to self-solve tools (including search technical knowledge base)
• Efficient logging and tracking of support cases
• Collaboration with other business and IT professionals
• Download of patches and drivers
• Access to diagnostic tools
• Proactive notification of relevant information

Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit: http://www.hp.com/support

Consider education as an integral part of your strategy to get the best return on investment for your HP storage solution. HP offers a variety of training courses on storage software, networking, archiving and disk storage systems. Our classes are available in many delivery modalities from traditional instructor-led courses at one of our 80 training centers worldwide to on-site training customized to your needs or online. www.hp.com/learn/storage

HP Services continues to be recognized for service and support excellence by customers, partners, industry organizations and publications around the world. Recent honors and award reflect our services team's dedications, technical expertise, professionalism and uncompromising commitment to customer satisfaction. For a list of all our awards, please visit
http://h20219.www2.hp.com/services/cache/433028-0-0-225-121.html

Shipping Specifications for the SVSP Options: