Services and Support on Red Hat Enterprise Linux
HP Services professionals focus on your specific needs, relying on our industry-standard technical expertise as well as our global capabilities to deliver the level of adaptability you require. Our close partnership with Red Hat and application providers bring innovative, industry-leading solutions to resolve your ever-changing IT challenges. HP's flexible Support Services, worldwide network of service partnerships, management tools, and education services give you more choices for designing and deploying a solution that addresses your unique needs.
Software Technical Support services
HP software support services help you improve the performance and availability of Red Hat Enterprise Linux software. Convenient HP Care Pack Services packages give your IT team direct access to experienced HP Response Center engineers, for reliable advice on issues such as software features and use, problem diagnosis and resolution, and software-defect identification.
Features include:
Integrated hardware and software support services
HP Support Plus 24 delivers comprehensive, multi-vendor hardware and software services for Red Hat Linux environments. Working with your IT team, HP Services engineers deliver four-hour response onsite hardware support and over-the-phone software support 24x7x365. Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors.
For more information, visit the Red Hat Enterprise Linux Services section of Operating System Services.
HP Renewal Process
Customers who have purchased Linux subscriptions and support directly from HP, will automatically be notified 90-120 days prior to contract expiration to renew their services. Once the services have been renewed, the customer will be sent renewed entitlements to their Red Hat Enterprise Linux subscriptions, a letter confirming support has been renewed, and instructions for obtaining support.
Customers who have purchased Linux subscriptions and support via a channel partner should be approached by their channel partner to renew Linux subscriptions and support. However, if a customer would like to renew directly with HP they have the option on renewing online or by contacting HP directly:
| RHEL AP bundled with HP Insight Control for Linux - HP Support Included | |||||||
|---|---|---|---|---|---|---|---|
| Product SKU's | Operating System | Socket | Media | RHN Subscription | Description | HP Support Included | Supported Servers |
| TC279A | Red Hat Enterprise Server Advanced Platform (RHELAP) | Unlimited | No | 1 Year | RHEL Unlimited Sockets Standard(9x5 unlimited telephone support); No Media; 1 year Subscription to the Red Hat NetWork; Not Pre-installed on the server | Yes - 1-Year 9x5 STS Included | Supported servers |
| TC280A | Red Hat Enterprise Server Advanced Platform (RHELAP) | Unlimited | No | 3 Years | RHEL Unlimited Sockets Standard(9x5 unlimited telephone support); No Media; 3 year Subscription to the Red Hat NetWork; Not Pre-installed on the server | Yes - 3 Year 9x5 STS Included | Supported servers |
| TC206A | Red Hat Enterprise Server Advanced Platform (RHELAP) | Unlimited | No | 1 Year | RHEL Unlimited Sockets Standard(24x7 unlimited telephone support); No Media; 1 year Subscription to the Red Hat NetWork; Not Pre-installed on the server | Yes - 1-Year 24x7 STS Included | Supported servers |
| TC207A | Red Hat Enterprise Server Advanced Platform (RHELAP) | Unlimited | No | 3 Years | RHEL Unlimited Sockets Standard(24x7 unlimited telephone support); No Media; 3 year Subscription to the Red Hat NetWork; Not Pre-installed on the server | Yes - 3 Year 24x7 STS Included | Supported servers |
| Red Hat Enterprise Linux Media Kit - RHEL 5 | ||||||
|---|---|---|---|---|---|---|
| Product SKU's | Operating System | Socket | Standard/ Premium | Media | RHN Subscription | Support |
| 452561-B21 | RHEL5 | ALL | N/A | Yes | Red Hat Enterprise Linux 5 Media Kit; This media kit covers both Red Hat Enterprise Linux (RHEL 1-2 Sockets and Red Hat Enterprise Server Advanced Platform (RHELAP) | Supported servers |
| Red Hat Enterprise Linux - HP Support Included | |||||||
|---|---|---|---|---|---|---|---|
| Product SKU's | Operating System | Per Socket ** | Media | RHN Subscription | Description | HP Support Included | Supported Servers |
| 445215-B21 | Red Hat Enterprise Server Advanced Platform (RHELAP)* | Unlimited | No | 1 Year | RHEL Unlimited Sockets Standard(9x5 unlimited telephone support); No Media; 1 year Subscription to the Red Hat NetWork; Not Pre-installed on the server | Yes - 1-Year 9x5 STS Included | Supported servers |
| 445216-B21 | Red Hat Enterprise Server Advanced Platform (RHELAP)* | Unlimited | No | 3 Year | RHEL Unlimited Sockets Standard(9x5 unlimited telephone support); No Media; 3 year Subscription to the Red Hat NetWork; Not Pre-installed on the server | Yes - 3 Year 9x5 STS Included | Supported servers |
| 445213-B21 | Red Hat Enterprise Server Advanced Platform (RHELAP)* | Unlimited | No | 1 Year | RHEL Unlimited Sockets Premium(24x7 unlimited telephone support); No Media; 1 year Subscription to the Red Hat NetWork; Not Pre-installed on the server | Yes - 1 -Year 24x7 STS Included | Supported servers |
| 445214-B21 | Red Hat Enterprise Server Advanced Platform (RHELAP)* | Unlimited | No | 3 Year | RHEL Unlimited Sockets Premium(24x7 unlimited telephone support); No Media; 3 year Subscription to the Red Hat NetWork; Not Pre-installed on the server | Yes - 3 -Year 24x7 STS Included | Supported servers |
| 445209-B21 | Red Hat Enterprise (RHEL)* | 1-2 | No | 1 Year | RHEL 1-2 Sockets Standard(9x5 unlimited telephone support); No Media; 1 year Subscription to the Red Hat NetWork; Not Pre-installed on the server | Yes - 1-Year 9x5 STS Included | Supported servers |
| 445210-B21 | Red Hat Enterprise (RHEL)* | 1-2 | No | 3 Year | RHEL 1-2 Sockets Standard; No Media; 3 Year Subscription only access the Red Hat Network; Not Pre-installed on the server | Yes - 3-Year 9x5 STS Included | Supported servers |
| 445211-B21 | Red Hat Enterprise (RHEL)* | 1-2 | No | 1 Year | RHEL 1-2 Sockets; Premium(24x7 unlimited telephone support); No Media; 1 year Subscription to the Red Hat NetWork; Not Pre-installed | Yes - 1-Year 24x7 STS Included | Supported servers |
| 445212-B21 | Red Hat Enterprise (RHEL)* | 1-2 | No | 3 Year | RHEL 1-2 Sockets; Premium(24x7 unlimited telephone support); No Media; 3 year Subscription to the Red Hat NetWork; Not Pre-installed | Yes - 3 -Year 24x7 STS Included | Supported servers |
| Red Hat Enterprise Linux for VMWare - HP Support Included | |||||||
|---|---|---|---|---|---|---|---|
| Product SKU's | Operating System | Per Socket ** | Media | RHN Subscription | Description | HP Support Included | Supported Servers |
| 578055-B21 | RHEL | 1-2 Sockets | No | 1 Year | RHEL for VMware (4 guests) 9x5 1 yr | Yes - 1-Year 9x5 STS Included | Supported servers |
| 578056-B21 | RHEL | 1-2 Sockets | No | 3 Year | RHEL for VMware (4 guests) 9x5 3 yr | Yes - 3 Year 9x5 STS Included | Supported servers |
| 578057-B21 | RHEL | 1-2 Sockets | No | 1 Year | RHEL for VMware (4 guests) 24x7 1 yr | Yes - 1 -Year 24x7 STS Included | Supported servers |
| 578058-B21 | RHEL | 1-2 Sockets | No | 3 Year | RHEL for VMware (4 guests) 24x7 3 yr | Yes - 3 -Year 24x7 STS Included | Supported servers |
| 578059-B21 | RHELAP | Unlimited | No | 1 Year | RHEL AP for VMware (10 guests) 9x5 1 yr | Yes - 1-Year 9x5 STS Included | Supported servers |
| 578060-B21 | RHELAP | Unlimited | No | 3 Year | RHEL AP for VMware (10 guests) 9x5 3 yr | Yes - 3-Year 9x5 STS Included | Supported servers |
| 578061-B21 | RHELAP | Unlimited | No | 1 Year | RHEL AP for VMware (10 guests) 24x7 1 yr | Yes - 1-Year 24x7 STS Included | Supported servers |
| 578062-B21 | RHELAP | Unlimited | No | 3 Year | RHEL AP for VMware (10 guests) 24x7 3 yr | Yes - 3 -Year 24x7 STS Included | Supported servers |
| RHEL for High Performance Computing (HPC) on ProLiant - HP Support Not Included | |||||||
|---|---|---|---|---|---|---|---|
| Product SKU's | Operating System | Per Socket ** | Media | RHN Subscription | Description | HP Support Included | Supported Servers |
| 443934-B21 | RHEL | 8 Pack; 1-2 Sockets | No | 1 Year | RHEL HPC 8 Pack; 1-2 Sockets; 1 Year subscription; HP support NOT included | No | Supported servers |
| 443935-B21 | RHEL | 8 Pack; 1-2 Sockets | No | 3 Year | HPC 8 Pack; 1-2 Sockets; 3 Year subscription; HP support NOT included | No | Supported servers |
| 443934-B21 | RHEL | 8 Pack - 1-2 Sockets | No | 1 Year | RHEL HPC 8 Pack; 1-2 Sockets; 1 Year subscription; HP support NOT included | No | Supported servers |
| 443936-B21 | RHEL | 8 Pack – 4 Sockets | No | 1 Year | RHEL HPC 8 Pack; 4 Sockets; 1 Year subscription; HP support NOT included | No | Supported servers |
| 443937-B21 | RHEL | 8 Pack – 4 Sockets | No | 3 Year | RHEL HPC 8 Pack; 4 Sockets; 3 Year subscription; HP support NOT included | No | Supported servers |
| 443938-B21 | RHEL | Single Node – 1-2 Sockets | No | 1 Year | RHEL HPC Single Node; 1-2 Sockets; 1 Year subscription; HP support NOT included | No | Supported servers |
| 443939-B21 | RHEL | Single Node – 1-2 Sockets | No | 3 Year | RHEL HPC Single Node; 1-2 Sockets; 3 Year subscription; HP support NOT included | No | Supported servers |
| 443940-B21 | RHEL | Single Node – 4 Sockets | No | 1 Year | RHEL HPC Single Node; 4 Sockets; 1 Year subscription; HP support NOT included | No | Supported servers |
| 443941-B21 | RHEL | Single Node – 4 Sockets | No | 3 Year | RHEL HPC Single Node; 4 Sockets; 3 Year subscription; HP support NOT included | No | Supported servers |
| Product SKUs | Red Hat Enterprise Linux 1-2 socket subscription (license andSupport) | |
| BA823A | Includes OS software update subscription/entitlement and HP phone-in support. Product BA822A must be ordered for media kit otherwise OS will need to be downloaded from Red Hat Network. | |
| 195 | 1-2 socket 1 y 9x5 OS License and HP Support | |
| 124 | 1-2 socket 1 y 7x24 OS License and HP Support | |
| 395 | 1-2 socket 3 y 7x24 OS License and HP Support | |
| 324 | 1-2 socket 3 y 7x24 OS License and HP Support | |
| Product SKUs | Red Hat Enterprise Linux Advanced Platform subscription (license and support) | |
| BA824A | Includes OS software update subscription/entitlement and HP phone-in support. Product BA822A must be ordered for media kit otherwise OS will need to be downloaded from Red Hat Network. | |
| 195 | 1 y 9x5 OS License and HP Support | |
| 124 | 1 y 7x24 OS License and HP Support | |
| 395 | 3 y 9x5 OS License and HP Support | |
| 324 | 3 y 7x24 OS License and HP Support | |
| Product SKUs | Red Hat Enterprise Linux Media | |
| BA822A | Includes media kit. If this media product is NOT ordered, customer must download Red Hat OS directly from Red Hat. | |
| 0D1 | OS Preload on server disc (along with Media kit) | |
| AJR | Media Kit only | |
| 501 | RHEL 5 Update 1 | |
| 462 | RHEL 4 Update 6 for servers with 2 socket | |
| 46L | RHEL 4 Update 6 for servers with > than 2 sockets | |
