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Questions about buying SUSE Linux Enterprise from HP |
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| Q1. |
Where can I find more information for SUSE Linux Enterprise Server products? |
| A1. |
Novell has extensive information on their products on their
website |
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| Q2. |
Why should I consider buying SLES from HP? |
| A2. |
HP is a strategic OEM partner and is uniquely qualified to assist
you with all your software needs. From HP you gain the convenience of one-stop shopping and one-call support for your ProLiant and Integrity servers. Through HP you can also take advantage of HP Insight Control Management Software for ProLiant servers and HP Integrity Essentials for Integrity Servers. |
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| Q3. |
What versions of SLES products are on supported HP ProLiant and Integrity Servers? |
| A3. |
SLES versions 9, 10 and 11, are supported on select HP ProLiant and Integrity Servers. Please visit www.hp.com/go/linuxcertification for the latest Linux on ProLiant & Integrity server support and certification information. |
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| Q4. |
Does HP support all Services Packs from Novell for SLES? |
| A4. |
HP supports all SLES service packs unless otherwise specified on our server support matrices. HP encourages customers to upgrade to the latest update if possible.
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| Q5. |
What changes have been made to these Linux operating systems offered by HP? |
| A5. |
HP is making no changes to the SLES software—this is the same packaged product software being offered by Novell. However, HP and Novell collaborate before and during the beta cycle of a new SLES operating system to ensure HP hardware and value add software works straight out of the box.
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| Q6. |
How does HP sell SLES for HP ProLiant and Integrity Servers? |
| A6. |
HP sells SLES products bundled with both the OS subscription license and with HP phone-in support. For more information, visit
HP’s buy page
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| Other Linux Product information |
| Q1. |
Where can I find out more about Linux solutions on HP ProLiant and Integrity Servers? |
| A1. |
Please visit www.hp.com/go/proliantlinux and
www.hp.com/go/integritylinux
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| Q2. |
Where can i find additional information on HP, Linux and Open Source? |
| A2. |
Please visit www.hp.com/go/linux
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| Q3. |
What is the HP Integrity Essentials Foundation Pack for Linux? |
| A3. |
The HP Integrity Essentials Foundation Pack for Linux contains essential software needed to install, configure, and manage Integrity servers with Linux. For more information, visit
www.hp.com/go/integritylinuxessentials
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| Q4. |
What is HP Insight Control Management Software Portfolio for ProLiant Servers? |
| A4. |
Insight Control management software for HP ProLiant
and HP BladeSystem infrastructure is integrated management software that addresses your monitoring, deploying, and controlling needs from almost anywhere - and simplified in a single package for easy deployment and installation. For more information, visit
www.hp.com/go/insightcontrol
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| Product Deliverables & Installation Questions |
| Q1. |
What do I receive when I buy a SLES subscription from HP? |
| A1. |
An envelope will be mailed to you separately or dropped in the server box. Inside the envelope is a SLES registration card. There are step by step instructions and a registration number. You must register at the Novell’s Customer Care Center (formerly known as the SUSE Portal) and it is highly recommended to register as quickly as possible.
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| Q2. |
Why does HP sell versionless SLES products? |
| A2. |
HP no longer carries version numbers on our SLES product list except for the media kits. This allows a customer to buy ANY version of SLESand install it an Integrity or ProLiant server. The version of the OS must be supported and HP encourages our customers to refer to our server support matrices before installing the operating system. Visit our SLES product list at
www.hp.com/buy/SLES
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| Q3. |
Does HP sell media kits for SUSE Linux Enterprise Server ? |
| A3. |
Novell and HP no longer sell media kits. You can download the OS from the Novell Customer Care Center. |
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| Q4. |
How do I install SLES if I chose not to receive a media kit? |
| A4. |
Downloads for the Suse Linux Enterprise Server operating system are available at
www.novell.com/downloads.
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| Q5. |
Where can I find out more information about installing and upgrading SLES? |
| A5. |
Please refer to the documentation for SUSE Linux Enterprise Server at
www.novell.com/documentation
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| Q6. |
What happens if I lose my SLES subscription key before I register at Novell Customer Care Center? |
| A6. |
Contact your HP sales person or the reseller in which you obtained your copy from. |
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| Novell Customer Care Center |
| Q1. |
What is the Novell Customer Care Center? |
| A1. |
Novell Customer Center is an online interface that makes it easy to manage your business and technical interactions with Novell. From one location, you can review the status of all your Novell products, subscriptions and services—and obtain critical Linux updates and support. Novell Customer Center combines the innovative tools and automated services you need to ensure licensing compliance and reduce systems-management costs.
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| Q2. |
What is the relationship between Novell Customer Center and HP? |
| A2. |
Novell Customer Center allows both Novell and HP to better serve Novell customers. If you purchased
SLES from HP, you can renew through HP. In addition, you can allow your solution partner to manage products and subscriptions on your behalf by granting them access to selected company subscriptions and systems.
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| HP’s Support and Services Offerings |
| Q1. |
Who do I call for service and support? |
| A1. |
Customers that purchase SLES operating systems from HP should call HP for both OS and server support. For Linux OS support, customers should refer to the contact information provided on their HP support agreement. To expedite the support process, please be prepared to provide the Service Agreement Identifier (SAID) number which can be found on the HP support agreement (verifies support entitlement to SLES). The HP support agreement is sent within 30 days of purchase of your SLES subscription. If customers are unable locate their HP support agreement or require support before they have received it, they can obtain the local customer service numbers from the Contact HP Worldwide website:
http://welcome.hp.com/country/us/en/wwcontact_us.html
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| Q2. |
How does HP service and support differ from SLES service and support? |
| A2. |
HP offers comprehensive service levels for our global customers, such as a Standard, and Premium levels for SLES. HP provides the Level 1 and 2 support service and is always the customer point of contact. SLES provides back end Level 3 support to HP.
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| Q3. | How long are SUSE Linux Enterprise Server products supported? |
| A3. |
Novell will provide a minimum of five years General Support for platform and operating system products, including its revisions, starting with the date of a product's general availability. When General Support ends, Novell will offer extended support for a minimum of two years. Visit Novell Support Lifecycle for more information. Link
http://support.novell.com/lifecycle/
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| Q5. |
Where can I find out more information about HP Services for SLES?
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| A5. |
Please visit
www.hp.com/services/sles
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| Q6. |
What happens when my subscription is expiring? Does HP have a renewal process?
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| A6. |
Yes, Customers who have purchased Linux subscriptions and support directly from HP will automatically be notified 90-120 days prior to contract expiration to renew their services. Once the services have been renewed, the customer will be sent renewed entitlements to their Linux subscriptions and a letter confirming support has been renewed with instructions for obtaining support.Customers who have purchased Linux subscriptions and support via an HP partner should be approached by their HP partner to renew subscriptions and support. However, If a customer would like to renew directly with HP, they may contact HP using contacts info provided below
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| Questions about virtualization |
| Q1. | Is the SLES virtualization technology that is integrated into SLES 10 supported on HP ProLiant and Integrity servers? |
| A1. |
SLES 11 virtualization technologies are supported on the HP ProLiant servers and BladeSystems but are not supported on the HP Integrity servers and BladeSystems.
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