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HP Services offers tools to help you better manage your IT environment. A valid HP Service agreement or active warranty is required to use these tools.
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HP SIM and Remote Support Pack work together to help identify and notify you of potential problems.
The WEBES and OSEM tools analyze events and facilitate communication between you and HP Services by notifying HP SIM of serviceable events that have been submitted by the Remote Support Client as service incidents.
HP SIM displays these types of events in the Events List; the user is then able to obtain details on analysis results and call history.
Certain configurations of these tools can run co-existent on a SIM CMS (Central Management Server) for central processing in large scale environments.
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HP Remote Support Pack, a feature of HP support, is a single, scalable, 24×7 remote monitoring and support solution to manage your multi-vendor IT enterprise environment.
Remote Support Pack helps to:
- Minimize the risk of unplanned downtime and improve availability
- Improve resolution time on average by 20%
- Eliminate manual intervention of reviewing every event
- Automate the call logging process to expedite support action when needed
For more information please visit:
Remote Support Pack additional information,. To install the Remote Support Pack, HP SIM installs the Remote Support Software Manager component, which in turn downloads and installs the Remote Support Pack components on the CMS.
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HP Services has deployed leading edge analysis tools that notify you when a significant system event has or will occur. WEBES System Event Analyzer (SEA) and Open Service Event Manager (OSEM), are used both as part of the HP remote support offerings and as standalone tools to HP Services customers.
WEBES SEA and OSEM provide the following benefits:
- Event filtering to identify serviceable events
- Fault analysis to determine appropriate service actions
- Event notification to let customers and/or HP Services know when a service action needs to be taken
For more information and to download these tools please visit:
Onsite Analysis Tools.
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