HP Insight Remote Support Standard Software

HP Insight Remote Support Standard (Insight RSS) A.05.60 helps you do more with less.

• Remote monitoring all the time, so you gain better control
• Automated notification every time, so you can do more with less
• Accurate resolution in less time, so your business stays up and running

New enhancements include:

Ease of installation and maintainability

• The installation software now automatically recognizes the language preference of the server on to which Insight Remote Support is being installed. If this is Korean, Traditional Chinese, Japanese or Simplified Chinese, then the installation screens will automatically display the instructions in these languages. This applies for Insight Remote Support Standard and Advanced.
• Service Health tab functionality has been improved by making the status for each device more accurate and making the content of the pop-up windows more comprehensive
• All new installations will now automatically configure and schedule Basic configuration collections for Insight RSA on all discovered devices
• The product coverage for Basic configuration collections has also increase in this release in a step towards collection from every device in the future

Improved scalability and resilience

• HP Insight RSA now supports up to 3,250 SNMP/WBEM monitored devices (previously 2,500 monitored devices) per Central Management Server.
  Note: HP Insight RSA continues to support 2000 devices for configuration collections
• Scalability of the HP datacenter has also increased to support 450,000 Mission Critical server services
• 25 known issues have been resolved and the fixes are included in this release
• In response to a recent escalation, a capability has been added to automatically reconnect customer installations if the datacenter encounters issues in the future

New Central Management Server/Hosting Device capabilities

• Web-Based Enterprise Services (WEBES) v6.2 is the default analysis engine

New server product support

• HP ProLiant server support
• HP SNMP Agents for Red Hat Enterprise Linux v8.6
• HP SNMP Agents for SUSE Linux Enterprise Server v8.6
• HP Insight Management Agents for Windows Server 2003/2008 v8.6
• HP Insight Management WBEM Providers for Windows v2.7
• HP ProLiant BL620c G7 servers
• HP ProLiant BL490c G7 servers
• HP ProLiant BL460c G7 servers
• HP ProLiant BL2x220c G7 servers
• HP ProLiant SL335s G7 servers
• HP ProLiant DL2000 G6 servers
• HP ProLiant DL170e G6 servers
• HP ProLiant DL980 G7 servers
• Citrix XenServer 5.6 operating system support for monitored HP ProLiant servers
• HP ProLiant server support
• HP Integrity rx2800 i2 servers running HP-UX 11i v3 and OpenVMS 8.4
• HP Integrity BL860c/BL870c/BL890c i2 servers running HP-UX 11i v3, OpenVMS 8.4 and Windows 2008 R2
• New HP product support
• 2000 fc/i/sa G2 Modular Smart Array
• P2000 G3 Modular Smart Array
• LeftHand Microsoft Hyper-V VSA and Failover support
• LeftHand SANiQ 9.0 support for NSMs and P4000 series
• Brocade FC 8Gb HBA
• Cisco MDS 8Gb Fabric Switch for HP BladeSystem c-Class
• SN6000c (Cisco version)
• Secure Key Manager
• New Networking product support
• HP E8212zl Switches
• HP E8206zl Switches
• HP E5412zl-96G-PoE+ Switches
• HP E5412zl-96G Intelligent Edge Switches
• HP E5406zl-48G-PoE+ Switches
• HP E5406zl-48G Intelligent Edge Switches
• HP E5412zl Intelligent Edge Switches
• HP E5406zl Intelligent Edge Switches
• HP E6120G/XG Blade Switches
• HP E6120XG Blade Switches
• HP E6600-48G-4XG Switches
• HP E6600-48G Switches
• HP E6600-24G-4XG Switches
• HP E6600-24XG Switches
• HP E6600-24G Switches
• HP E3500yl-48G-PWR Switches
• HP E3500yl-24G-PWR Switches
• HP E3500yl-24G-PoE+ Switches
• HP E3500yl-48G-PoE+ Switches
• HP E3500-48-PoE Switches
• HP E3500-24-PoE Switches
• HP E3500-48 Switches
• HP E3500-24 Switches
• HP E3500-24 Switches
• HP E2915-8G-PoE Switches
• HP E2910al-48G-PoE+ Switches
• HP E2910al-24G-PoE+ Switches
• HP E2910al-48G Switches
• HP E2910al-24G Switches

Please see the Release Notes (either HP Insight Remote Support Standard Release Notes or HP Insight Remote Support Advanced Release Notes) for details.

Ideal for...

Small and mid-sized businesses customers and other with smaller IT environments.

• Easy to install
• Simpler to use with less intervention: Automated monitoring, event notification, and service dispatch
• Superior support experience: Accurate, relevant support often avoiding problems before they occur

	HP Insight Remote Support Standard	HP Insight Remote Advanced
Cost of Solution	Available at no additional charge for warranty, HP Care Pack Service, and contractual support agreements	Available at no additional charge for warranty, HP Care Pack Service, and contractual agreements
Installation	Available as a download package from HP Software Depot either by accessing it directly or following the links as part of the Insight Control suite/Management suite installation process	Available as a download package from HP Software Depot either by accessing it directly or by following the link to it from the installation process (e.g. installation initiated from the HP Insight Software DVD, HP Systems Insight Manager installation, etc.)
Security	Based on standard Internet security protocols as frequently used for applications like home banking	Based on standard Internet security protocols as frequently used for applications like home banking
Monitored Environment Size	Optimized for environments with 1-50 servers	Optimized for up to 1400 monitored devices
Hosting Device	Microsoft Windows ProLiant server that can be shared with other applications	Recommended to use a dedicated Microsoft Windows ProLiant server to host both HP SIM and RSP
Remote Capabilities	24 x 7 remote monitoring  Automated event detection and reporting without any manual intervention  Automatic service dispatch, based on device’s warranty, HP Care Pack Service or contract definition	24 x 7 remote monitoring  Automated event detection and reporting without any manual intervention Automatic service dispatch, based on device’s warranty, HP Care Pack Service or contract definition Ability to view warranty and contract details for all discovered HP devices Needs local onsite expertise for installation
Proactive Services	Not available	Additional capabilities to deliver proactive services such as health checks, availability, patching etc. Available for HP Mission Critical and Proactive Services customers
Software Updates	Managed automatically through the Remote Support Software Manager of as an update from HP Software Depot	Managed automatically through the Remote Support Software Manager of as an update from HP Software Depot
Problem Resolution	Detailed problem resolution information, automatically submitted to HP	Integrated into HP Systems Insight Manager, which allows simplification of the customer’s IT support processes. Ability to intelligently integrate with HP Operations Manager. Simple event notification with other management applications possible
Products Supported	HP ProLiant, HP Integrity and HP 9000 commercial servers HP BladeSystem Enclosures HP Alpha Servers HP Modular Cooling System HP Dynamic Smart Cooling HP Rack-mountable and Tower UPS HP Enterprise Virtual Arrays HP Modular Smart Array HP Modular Array HP Enterprise Modular Array HP Raid Array HP Enterprise Storage Array HP SAN switches HP Storage Servers HP Storage Blades HP Virtual Library Systems HP Tape libraries HP Modular Smart Arrays HP P4000 SAN Solutions Select non-HP servers (IBM and Dell Windows server) For more details, please see the HP Insight Remote Support Standard Release Notes.	HP ProLiant, HP Integrity and HP 9000 Servers HP BladeSystem Enclosures HP Alpha Servers HP NonStop Servers HP Modular Cooling System HP Dynamic Smart Cooling HP Rack-mountable and Tower UPS HP XP Disk Array HP Enterprise Virtual Arrays HP Modular Smart Array HP Modular Array HP Enterprise Modular Array HP Raid Array HP Enterprise Storage Array HP SAN switches HP Storage Servers HP Storage Blades HP Virtual Library Systems HP Tape libraries HP P4000 SAN Solutions Network devices (e.g. HP ProCurve or Cisco devices) Selected non-HP servers (IBM, Sun and Dell) For more details, please see the HP Insight Remote Support Advanced Release Notes.

HP Insight Remote Support Standard Software helps you solve problems faster, so you can focus on your business:

• Remote monitoring, to gain better control
• Automated notification, to do more with less
• Accurate resolution, to keep your business running

»	Remote monitoring
»	Automated notification
»	Problem analysis

	Remote monitoring
24x7 real-time remote “phone home to HP” monitoring
	Proactively monitor your systems and gain insights for your infrastructure Reduce intervention and increase control Enhance your reputation and achieve peace of mind (gain greater confidence with your business users Take actions that will help prevent problems from occurring
	Automated notification
Automatic problem reporting to remote HP support centers
	Increase the efficiency of your infrastructure Make the most of limited resources (time, people, and money) Included with warranty, HP Care Pack Service and support agreements Automated notification and service dispatch Faster support response time and reduced risk, freeing resources to focus on business innovation
	Problem analysis
Diagnostics and detailed problem resolution information  Enhance system availability and business productivity Proactively reduce risk of downtime Automatic, accurate case submission and resolution. We know who you are and what your problem is, reducing the time spent troubleshooting and resolving problems Leverages secure, proven technology used by thousands of customers around the world

HP Insight Remote Support Standard Software helps you solve problems faster, so you can focus on your business:

• Remote monitoring, to gain better control
• Automated notification, to do more with less
• Accurate resolution, to keep your business running

	Questions

General
1.	Is there a fee to use HP Insight Remote Support Standard?
2.	How secure is HP Insight Remote Support Standard?
3.	What data is collected and how is this data used?
4.	What should I do if I have more than 50 servers to monitor?
5.	Where do I get support for HP Insight Remote Support Standard?
6.	I still have my preferred local HP Authorized Support Provider to deliver my HP contract or warranty service for me?

	Answers

General
Q1.	Is there a fee to use HP Insight Remote Support Standard?
A1.	HP Insight Remote Support Standard is available at no extra cost as part of your warranty, HP Care Pack Service or contractual support agreement with HP.
Q2.	How secure is HP Insight Remote Support Standard?
A2.	HP Insight Remote Support Standard requires access to an encrypted outbound initiated Internet connection (HTTPS/443) only. The secured technology used should be acceptable within most company's security policies.
Q3.	What data is collected and how is this data used?
A3.	HP Insight Remote Support collects configuration information from your devices to help HP resolve problems more quickly and accurately. No business information is collected and the data is managed according to HP’s Data Privacy policy. For more details, see the security brochure.
Q4.	What should I do if I have more than 50 servers to monitor?
A4.	HP Insight Remote Support Advanced will support up to 1400 monitored devices per Central Management server, and is integrated with HP Systems Insight Manager. A dedicated Windows server is recommended to host both HP Insight Remote Support Advanced and HP Systems Insight Manager. Optionally, an intelligent link can be configured for integration with HP Operations Manager for Windows and HP-UX. Please refer to the comparison table for additional details.
Q5.	Where do I get support for HP Insight Remote Support Standard?
A5.	It is always advisable that you read the HP Insight Remote Support Standard Release Notes for information on the supported products and prerequisites. The HP Insight Remote Support Standard Quick Start Guide is designed to help and guide you through a successful installation and configuration. However, if you need further support for HP Insight Remote Support Standard, then contact your local HP Response Center. Please refer to www.hp.com/services/iseemigration for contact details.
Q6.	Can I still have my preferred local HP Authorized Support Provider to deliver my HP contract or warranty service for me?
A6.	HP Insight Remote Support (version A.05.30 and beyond) now contains a new Service Providers tab that allows you specify your preferred HP Authorized Support Provider by device. This feature is currently introduced on a country-by-country basis and may not yet be available in your country. If some or all of your support is delivered by a service provider on behalf of HP, as your preference, please contact that provider to determine if this service is available and to obtain instructions on how to complete this screen.