| Common Questions |
| Q1. |
What servers and options are supported with SmartStart? |
| A1. |
For server and OS support information, see the support matrix found at this URL. |
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| Q2. |
What Operating Systems does SmartStart support for Assisted Installation? |
| A2. |
OS support can very by server for operating system support, so check each server’s QuickSpecs and the support matrix referenced above. Generally, SmartStart supports each server as it is announced with Operating Systems as they are announced. |
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| Q3. |
How can I get a copy of SmartStart? |
| A3. |
SmartStart is delivered standard with every HP ProLiant ML and DL 300, 500, and 700 series BTO server. For BladeSystem series of servers it is available as a CTO option. It is not available as a standalone CD, but is packaged within the Insight Foundation Suite for ProLiant media kit or downloadable from the download tab at the HP Insight Foundation Suite for ProLiant:
http://www.hp.com/go/foundation.
A single release is also available for order at this link as part of the Insight Foundation suite for ProLiant: http://h18004.www1.hp.com/products/servers/proliantessentials/foundationpack/index.html.
HP will replace defective delivery media for a period of one year (90 days) following the date of purchase of your server. Customers who have received defective media can either request a replacement SmartStart or download the latest CD. In the United States, SmartStart CDs can be ordered by calling 1-800-652-6672. In other countries, customers should contact a HP Authorized Supplier or local HP Service Center for pack availability and ordering information.
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| Q4. |
Can I make copies of the SmartStart CD as well as contents on the CD? |
| A4. |
The CDs included in HP Insight Foundation Suite for ProLiant - SmartStart, Management, Smart Update Firmware DVD- are licensed on a per-company basis. They may be duplicated and used on all ProLiant servers within each company that purchases a server or a subscription. As part of the duplication of CD and DVD images, the customer has the ability to host their own images within their company.
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| Deployment and Configuration |
| Q1. |
What is HP Insight Foundation Suite for ProLiant software? |
| A1. |
Insight software is a portfolio of modular, flexible tools that expand the capabilities of ProLiant ML and DL 300, 500, and 700 series, and ProLiant BL servers. Insight software extend the reach and breadth of server manageability, and enhances the build-out of an adaptive enterprise by lowering overall life-cycle costs and reducing demands on IT resources. For more information visit: http://www.hp.com/go/foundation and http://h18004.www1.hp.com/products/servers/management/unified/index.html.
The HP Insight Foundation Suite for ProLiant software is part of the family of Insight software. It includes the SmartStart CD, the Smart Update Firmware DVD and the Management DVD containing SIM. It includes essential software every customer needs to install, configure, and manage ProLiant servers as part of an adaptive enterprise. Delivered standard with ProLiant ML and DL 300, 500, 700 series servers, the Insight Foundation Suite contains the latest industry-leading systems level management tools from HP.
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| Q2. |
What tools are available for multi-server deployments? |
| A2. |
Use the SmartStart Scripting Toolkit or Insight Control which has rapid deployment software capability to facilitate rapid deployment of large volumes of servers.
Also available Version 1.50 of the USB Key Utility which is an existing feature of SmartStart 8.40, HP Insight Foundation Suite for ProLiant 8.40, and Firmware Maintenance DVD Version 9.0. It has been enhanced to allow users to copy the SmartStart CD contents from their ISO images on the web or CD to a portable USB flash drive. Users may then boot and run the CD applications from a USB flash drive rather than from the CD which is especially beneficial in headless-server operations.
Additionally, the SmartStart Scripting Toolkit delivers an unattended automated installation for high volume server deployments supporting the ProLiant ML/DL/BL product line and integrates with popular operating systems. The toolkit includes a modular set of utilities and detailed documentation that describes how to apply these tools to build an automated server deployment process. Visit www.hp.com/servers/sstoolkit for more information.
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| Q3. |
What is the ProLiant Support Pack or PSP? |
| A3. |
ProLiant Support Packs represent operating system (OS) specific bundles of ProLiant optimized drivers, utilities, and management agents. These bundles of software are tested and released concurrently with HP's SmartStart CD to insure proper installation and functionality. PSPs come with their own deployment utilities that help you get the software deployed onto your individual ProLiant systems. Obtain the PSP through:
PSPs can be installed in a variety of ways - By launching the installation from the autorun on the SmartStart CD or by using the deployment utilities that are provided with the PSPs.
For more information on using the PSP, review the HP ProLiant Support Pack Deployment and Utilities User Guide.
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| Updates |
| Q1. |
Where can I get the latest firmware and software for my ProLiant server and options? |
| A1. |
Firmware for your ProLiant servers and server options is available through the ProLiant Firmware Maintenance CD, available for download from the Insight Foundation Suite for ProLiant web page download tab. |
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| Q2. |
What methods are available to upgrade firmware for my ProLiant? |
| A2. |
Updating ProLiant firmware can be performed using one of the following methods:
- ROM Update Utility: To perform firmware updates for selected ProLiant servers and options, use this utility available by booting or launching the autorun of the ProLiant Firmware Maintenance CD.
- ROMPaqs: Floppy-based method for performing firmware updates for selected ProLiant servers and options.
- Online ROM Flash Components: Online method for Windows and Linux systems for performing firmware updates for selected ProLiant servers and options.
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| Q3. |
How can I be notified when a new release of SmartStart is available and where can I find more details on the latest changes with each SmartStart release? |
| A3. |
Receive proactive notification of Software Updates using Subscriber's Choice. Subscriber's Choice uses a secure website to proactively communicate product changes and Customer Advisories through e-mail to registered customers based on a customer-provided profile. To sign up for this free service, go to www.hp.com/go/subscriberschoice. More information for each release of SmartStart is found in several places:
- What's New section in the SmartStart web pages and the SmartStart CDs
- Server Support Matrix for details on SmartStart
- OS Support Matrix for details on general server and OS support
- Product Support Matrix for details on which hardware was initially supported for a specific release of SmartStart
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| Systems Utilities |
| Q1. |
What is the ROM Update Utility? |
| A1. |
The ROM Update utility provides customers a way to update system and option ROMs when the system is offline. To launch the utility, boot the ProLiant Firmware Maintenance DVD and go to the Maintenance menu. |
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| Q2. |
What is the ACU? |
| A2. |
The Array Configuration Utility software for Smart Array controllers and the RAID Array 4x00 family of products makes it easy to configure and expand your disk drive arrays remotely. It is a web-based tool that has a configuration wizard that allows you to configure your array controller, add additional disk drives to an existing configuration or reconfigure your existing disk drive array. For more information go to http://h18004.www1.hp.com/products/servers/proliantstorage/software-management/acumatrix/index.html. |
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| Q3. |
What happened to the Array Diagnostics Utility (ADU)? |
| A3. |
The functionality of the ADU has been absorbed into the Array Configuration Utility (ACU). Insight Diagnostics are still there |
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| Q4. |
What is the Erase Utility? |
| A4. |
The Erase Utility provides a way to clean your server system by deleting all data on attached storage. The Erase Utility is available on the boot environment of the SmartStart CD, under the Maintenance Tab. This utility also clears non-volatile RAM (NVRAM). |
| Service and Support |
| Q1. |
How can I get support for SmartStart? |
| A1. |
HP offers a complete choice of services to ensure the success of your ProLiant Server deployment program. From professional consultative services to responsive telephone support services, the expertise of HP Services is available to support the implementation and operation of your SmartStart application. A complete list of services is available at: http://h18004.www1.hp.com/products/servers/management/smartstart/support-services.html.
For more information visit: www.hp.com/services/carepacksoftware
or http://h20219.www2.hp.com/services/us/en/warranty/carepack-servers-proliant.html |
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| Q2. |
What services offerings are available with SmartStart? |
| A2. |
Software Technical Support Services - provide easy access to experts for questions regarding use of the SmartStart after the 90-day period. This is also a way to secure extended coverage hours and committed response times (1 or 2 hours) from day one. These CarePaq offerings are available in easy to purchase and convenient to use 5, 10 and 25 incident packages. For more information, visit http://h20219.www2.hp.com/services/cache/9516-0-0-225-121.aspx |
| Q3. |
How can I be notified when a new release of SmartStart is available and where can I find more details on the latest changes with each SmartStart release? |
| A3. |
HP's Subscribers Choice service offers customized driver alerts and product information when avaiable. For the details on the latest version of Smartstart, please visit www.hp.com/go/ss. |
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