| General |
| Q1. |
What is VMware from HP? |
| A1. |
VMware from HP is a portfolio of VMware software products that can be purchaseddirect from HP. Products include the core platform editions,upgrade software and VMware management software.
VMware from HP also bundles Insight Control management software (ICE) which provides system health, remote control, vulnerability scanning and patch management as well as flexible deployment and power management in one easy to install package. |
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| Q2. |
Why should I consider buying VMware software from HP? |
| A2. |
HP is a certified software reseller uniquely qualified to assist you with all your software needs. From HP you gain the convenience of one-stop shopping and one-call support for your ProLiant server, Matrix BladeSystem and VMware software needs. Through HP you can also take advantage of ProLiant Essentials Software, including Virtual Machine Manager (VMM), for rapid deployment and enhanced manageability. |
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| Q3. |
What HP hardware is certified with VMware from HP? |
| A3. |
HP supports and certifies a full range of ProLiant server platforms across the BL, DL, and ML lines of servers and Matrix BladeSystem. For the latest list of certified servers check the VMware certification matrix website |
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| Q4. |
How do I upgrade from 3.x to 4.0? |
| A4. |
If customers who purchased 3.x have subscription terms that are within the period in which 4.0 is released, customers are entitled to the equivalent purchase for 4.0. Contact HP support for this entitlement support. |
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| Q5. |
How do I buy VMware software from HP? |
| A5. |
There are two ways to buy VMware from HP. VMware from HP is available as an option for use with recently purchased ProLiant servers. VMware from HP can also be purchased bundled with HP ProLiant Servers or Matrix BladeSystem Progiving you the convenience of purchasing your hardware and software on a single purchase order. |
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| Insight software Virtualization Management Software |
| Q1. |
How does ICE help manage my virtual infrastructure? |
| A1. |
The Insight Control management suites deliver everything you need to manage your unified physical and virtual ProLiant and BladeSystem infrastructure. It allows you to Take complete control of your ProLiant and BladeSystem infrastructure from anywhere to help maximize IT infrastructure stability and minimize risk Achieve maximum flexibility in workload deployment and optimization to enhance IT responsiveness to changing business needs and accelerate business growth. Realize tangible savings and make the most of every dollar you invest in server assets, staff and facilities. |
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| Q2. |
What additional software is offered by HP? |
| A2. |
HP offers Insight Control, which provide a clear advantage for efficient deployment and management. Insight Manager has been integrated with VMware for manageability. Insight Control Integrated Lights Out (iLO) and RDP tools provide streamlined installation. Virtual Machine Manager (VMM) pack provides an easy way to use management software to simplify the control of your virtual machine environment. More information on these installation procedures can be found at this website. |
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| Service and Support (SnS) |
| Q1. |
How do I get software support and subscription services from HP for my VMware from HP? |
| A1. |
VMware from HP simplifies the SnS requirement by including 1-year 9x5 unlimited SnS with almost all VMware from HP SKUs. |
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| Q2. |
Can I upgrade or extend my SnS? |
| A2. |
Absolutely, HP offers optional VMware software support and subscription packs. Extended Support Packs are available for 1-year 24x7 support and 3-year 9x5 or 24x7 support options. |
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| Q3. |
Who do I call for service and support? |
| A3. |
Customers that purchase VMware from HP should call HP for all VMware software related problems. HP also provides one-stop support for your ProLiant servers and HP StorageWorks products, Guest and host OS support is also available and recommended for a complete support solution. |
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| Q4. |
How does HP service and support differ from VMware service and support? |
| A4. |
HP offers convenience with one-stop shopping for hardware, software and OS support. HP does not base response time on incident severity. This more comprehensive service level is available to our customers worldwide. |
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| Q5. |
What does HP offer for service & support? |
| A5. |
HP includes 1-year 9x5 technical software support and updates services for almost all VMware from HP products.
HP Customer Support will provide Level 1 and Level 2 support to the end customer. While HP will retain customer contact, VMware will provide support on any issues that require access to VMware source code or product changes. HP Services has a 2 hour guaranteed response time for all VMware technical support calls and there is no distinction of issue severity in determining the call back timing. All coverage is based on local time zone. |
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