VMware vSphere from HP

VMware from HP is a portfolio of VMware software products that can be purchased directly from HP. Products include the core platform editions, upgrade software, VMware management software, VMware cloud software and VMware security solutions.

VMware from HP also bundles Insight Control management software which provides system health, remote control, vulnerability scanning and patch management as well as flexible deployment and power management in one easy to install package.

HP is a certified software reseller uniquely qualified to assist you with all your software needs. From HP you gain the convenience of one-stop shopping and one-call support for your ProLiant server, CloudSystem Matrix and VMware software needs. Through HP you can also take advantage of ProLiant Essentials Software, including Virtual Machine Manager (VMM), for rapid deployment and enhanced manageability.

HP supports and certifies a full range of ProLiant server platforms across the BL, DL, and ML lines of servers and CloudSystem Matrix. For the latest list of certified servers check the VMware certification matrix website.

There are two ways to buy VMware from HP. VMware from HP is available as an option for use with recently purchased ProLiant servers. VMware from HP can also be purchased bundled with HP ProLiant Servers or BladeSystem Matrix giving you the convenience of purchasing your hardware and software on a single purchase order.

VMware ESXi along with the new CIM providers is downloadable from www.hp.com/go/esxidownload. Standalone CIM providers for ESXi are also separately downloadable from www.hp.com/go/bsc (search for your ProLiant server and download drivers and software).

The HP VMware ESXi solution includes:

• VMware ESXi software.
• HP ESXi 5 CIM Providers.
• Getting Started Guide documentation that is included with this software download.
• Support and Services: Support for the HP VMware ESXi product requires a paid Service and Support agreement. Hewlett-Packard customers that have purchased software support and subscription for the VMware products can contact their local HP support center for software.
• Acquire your choice of HP supported and qualified media - any HP supported hard drive, USB or SD Flash device. Please note that all devices will need to be imaged for ESXi 5.0 or later. For more information on the supported devices, please visit http://www.hp.com/go/esxidownload.

Customers with an active vSphere 4 subscription contract are entitled to the equivalent upgrade to vSphere 5. Please contact HP support for this entitlement support.

Customers can use VMware Update Manager to update the HP image on the USB key. VUM will detect that the host has an OEM image, and will retain that image across an upgrade.

HP supports and certifies a full range of ProLiant server platforms across the BL, DL, and ML lines of servers. For the latest list of certified servers check the VMware certification matrix available at http://h18004.www1.hp.com/products/servers/vmware/supportmatrix/hpvmware.html.

The HP Insight Control management suites deliver everything you need to manage your unified physical and virtual ProLiant and BladeSystem infrastructure. It allows you to take complete control of your ProLiant and BladeSystem infrastructure from anywhere to help maximize IT infrastructure stability and minimize risk. It also helps to achieve maximum flexibility in workload deployment and optimization to enhance IT responsiveness to changing business needs and accelerate business growth. Realize tangible savings and make the most of every dollar you invest in server assets, staff and facilities.

HP offers Insight Control, which provides a clear advantage for efficient deployment and management. Insight Manager has been integrated with VMware for manageability. Insight Control Integrated Lights Out (iLO) and RDP tools provide streamlined installation. Virtual Machine Manager (VMM) pack provides an easy way to use management software to simplify the control of your virtual machine environment. More information on these installation procedures can be found at this website.

The HP Insight Control extension for VMware vCenter Server delivers powerful HP hardware management capabilities to virtualization administrators, enabling comprehensive monitoring, remote control and power optimization directly from the vCenter console. More information can be found here.

HP includes 1-year or 3-year 9x5 technical software support and updates services for all VMware products from HP.

HP Customer Support will provide Level 1 and Level 2 support to the end customer. While HP will retain customer contact, VMware will provide support on any issues that require access to VMware source code or product changes. HP Services has a 2 hour guaranteed response time for all VMware technical support calls and there is no distinction of issue severity in determining the call back timing. All coverage is based on local time zone.

Absolutely, HP offers optional VMware software support and subscription packs. Extended Support Packs are available for 4/5 year 9x5 support option and 1/3/4/5-year 24x7 support options.

Customers that purchase VMware from HP should call HP for all VMware software related problems. HP also provides one-stop support for your ProLiant servers and HP StorageWorks products, Guest and host OS support is also available and recommended for a complete support solution.

HP's support system is voice activated. Have Service Agreement ID (SAID) ready and say product name "VMware" for VMware support when calling HP. Please allow 45 days for your Service Agreement ID (SAID) to be generated and mailed to you. Once your SAID is delivered please place it in a safe location and reference it for access to HP software support. If you require technical support prior to receiving your SAID:

• Call your local support contact available at http://support.openview.hp.com/contact_list.jsp
• Select VMware as the support topic

Ask for VMware product support and state that you have not yet received your SAID

HP offers convenience with one-stop shopping for hardware, software and OS support. HP does not base response time on incident severity. This more comprehensive service level is available to our customers worldwide.

Visit this page for more information http://www.hp.com/softwarereleases/releases-media2/VMware.htm.