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HP StorageWorks Library and Tape Tools (L&TT) is a robust diagnostic tool for tape mechanisms, tape automation and magneto-optical products. L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions and some utility functions. Performance tools assist in troubleshooting backup and restore issues in the overall system. It also provides seamless integration with HP’s hardware support organization by generating and emailing support tickets. The support ticket delivers a snapshot or an in-depth view of the customer’s storage system.
HP StorageWorks Library and Tape Tools is a free download from the web and deploys in less than five minutes. Targeted at both the experienced professional and the untrained administrator, it is ideal for customers who want to verify their installation, ensure product reliability and achieve faster resolution of device issues through expert diagnostics. Operating systems currently supported include HP-UX, Microsoft® Windows®, Tru64, Linux and OpenVMS.
HP Support will require the use of L&TT to troubleshoot most device issues, so it is recommended that a support ticket is pulled and the device assessment test is run before calling. |
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