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Analysis Services Tools

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What are the Analysis Service Tools?

HP Services has developed and deployed industry leading service tools that notify you when a significant system event has or will occur. They are designed to send a notification only when an event or series of events has occurred that require a service action. HP Services has spent years developing product specific intelligence into these tools. We will continue to develop intelligent tools of this type to improve up-time through proactive notification and to reduce downtime through pinpoint problem identification.

Analysis Service Tools offer solutions which help increase your system's availability. These solutions can electronically phone home to HP, using Service Essentials Remote Support Pack, if a fault is detected.

The Analysis Service tools support multiple platforms; Integrity, ProLiant, Alpha Servers and Storage Devices. The following operating systems are supported: Windows, OpenVMS, Tru64, HPUX, Linux.

Web Based Enterprise Services (WEBES) and Open Service Event Manager (OSEM) provide the following benefits:

1. Event filtering to identify serviceable events
2. Ability to analyze dissimilar events over time to perform multiple event correlation (WEBES)
3. CPU and Memory deallocation based on soft error rates (WEBES on Tru64 UNIX and OpenVMS)
4. Ability to analyze similar events over time for thresholding and burst suppression
5. Fault analysis to determine appropriate service actions
6. Event notification to let customers and/or HP Services know when a service action needs to be taken to resolve or prevent an outage.
7. Facilitates communication between HP SIM and HP Services by notifying HP SIM of filtered events that have been submitted by ISEE as service incidents (OSEM).

Software solutions are available at no additional charge for customers with a hardware warranty or valid hardware contract. You can get it from your local HP service provider or the support center.
 

Tools

WEBES Tool Suite

Web Based Enterprise Services (WEBES) is used for hardware fault detection, analysis and notification on Integrity, ProLiant and Alpha based servers along with EVA storage systems. WEBES also performs crash analysis on OpenVMS and Tru64 Unix.

   
  Downloads

»

4.4.3 Download kit (Tru64 UNIX)

»

4.4.3 Rules Update 2 (Tru64 UNIX) Download kit

» WEBES v 4.4.3 Rules Enhancement for RU2 (Tru64 UNIX)
» Service MIB zip file
» 5.1 Download kit (Windows, HP-UX, OpenVMS, Linux)
» 5.1 Patch Release 2 Download kit (Windows, HP-UX, OpenVMS, Linux)
» 5.2 Download Kit (Windows)
» 5.2 Patch Release Download kit (Windows)

DECevent

DECevent is used for hardware fault detection, analysis and notification on VAX and legacy Alpha based systems.

Please note:
Although DECevent is still available for download, this application has reached end of life. DECevent V3.4 is the final release of DECevent. No further development support will be provided. This is the outcome of a formal End of Life (EOL) process that applies to both DECevent for OVMS and Tru64 UNIX (V3.4) and DECeventNT V4.1. Technical support for DECevent is provided on a best effort basis.

 

Downloads

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Description

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Release Notes

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VMS User's Guide

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UNIX User's Guide

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Windows User's Guide

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Downloads


Open Service Event Manager (OSEM)

Open Service Event Manager (OSEM) is used for fault detection, analysis and notification on ProLiant and Integrity systems that generate SNMP traps using the Insight Management Agents.

 

Downloads

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Description

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Download kit

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Release Notes

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Installation Guide

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Readme

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Users Guide

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Service MIB zip file

 


E-mail Alerts for the Analysis Service Tools

You can receive news about WEBES and OSEM, as well as notification of new WEBES and OSEM software releases via e-mail. Follow these steps to register for Analysis Service Tools e-mail alerts:

  • Go to http://www.hp.com/go/myalerts
  • On the main Driver, Patch, Security and Support alerts sign-up page, in step 1A, search for WEBES and then select WEBES from the list in step 1B.  WEBES will then be added to My Product List in step 1C. 
  • Perform another search in step 1A for OSEM.  Add OSEM to My Product List
  • Fill out the rest of the form with preferences, email address, etc.  In step 2, it is recommended that the selection "As they become available" is chosen to the question "How often would you prefer to have alerts emailed to you?” 
  • Save the completed form.
  • As new versions of OSEM and WEBES are released, an email alert will be sent to the registered email address with details about the new release and where it can be downloaded. 

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