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Web Based Enterprise Services

CCAT and SEA provide the following functionality:

  • Proactively diagnose failing hardware and the OS.
  • Automatically indict failing hardware (SEA).
  • Electronic "phone home" (to the service center) customer problems and solutions.
  • Analyze and provide a solution to system crashes or system events.

WEBES Latest Versions
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WEBES v5.2 for Windows is now available.  The WEBES v5.2 feature set includes:

  • Enhanced EVA LE analysis rules
  • Updated Integrity server analysis rules
  • Enhanced internal database functionality


Also available, WEBES v5.2 Patch Release 2.

Please note: Due to unforeseen problems with the EVA rules in the WEBES 5.2 Patch 1 kit, the WEBES 5.2 Patch kit is being re-released as WEBES 5.2 Patch 2. If you have previously installed WEBES 5.2 Patch 1, please install this new version of the patch kit.

Included in this release:

  • A fix for end to end failure caused when WEBES waits for HP SIM to be ready for incoming connections
  • A fix to the problem where WEBES could be running while MSSQL was not
  • Resolution to the issue where idle SEA Analyzer shuts down and doesn’t restart when new events arrive
  • Sidbuilder fix to work with RSP client
  • EVA EIP 06 analysis rule enhancements

This patch kit must be installed on systems that already have WEBES v5.2 installed.

 

WEBES v5.1 Patch 2 is now available.

This patch release for WEBES V5.1 provides solutions for a number of errors users may see.  Included in this release:

  • Resolution to a problem where stored Gestation Timers fail to run after a restart of the Desta process
  • Resolution to problems where WEBES may fail to connect to HPSIM
  • Fixes for the problem where WEBES may use an invalid connection to CommandView EVA
  • Fix to the problem where WebesHealthCheck falsely reports  E2E problems in Newfoundland and Caracas time zones
  • Resolution to the issue where WEBES could incorrectly create a WEBES Server Managed Entity for systems running CommandView EVA
  • Resolution where WEBES user interface encountered problems when user entered extended character sets
  • Fix to analysis rules where communication lost was not being reported on EVA 3000/5000 & EVA 4x00/6x00/8x00 configurations running CommandView EVA 7.0.1

These patch kits must be installed on systems that already have WEBES V5.1 installed.


WEBES v5.1 is now available.  The WEBES v5.1 feature set includes:
  • Updated analysis rules for EVA storage, Alpha servers, Integrity servers
  • Enterprise support
    • Centralized monitoring and analysis on one server with the installation of the Event Log Monitoring Collector (ELMC) client on managed systems
  • Advanced integration with HP Systems Insight Manager
    • Installation with the Remote Support Software Management (RSSWM) agent
    • Obtains data about managed systems from HP SIM rather than requiring the user to enter it manually in WEBES
    • Use HP SIM to view all system information including WEBES problem reports
  • Improvements to the WEBES user interface, including:
    • Better alerts for missing managed entity information
    • Easier editing of managed entities
    • Easier setup and editing of WEBES configuration data
    • New test actions at the click of a button to validate proper WEBES operation
  • Validated on OpenVMS v8.3-1H1
  • Validated on Red Hat Enterprise Linux v5
Please note: With the v5.1 release, WEBES now provides Enterprise Support.  Enterprise Support allows WEBES users to monitor and analyze events from all managed systems from one central server, instead of installing the WEBES analysis engine on each monitored system.  To configure Enterprise Support, users should install the WEBES v5.1 analysis engine on the central server and the light weight Event Log Monitoring Collector (ELMC) client on each managed system.  

WEBES v4.4.3 release for Tru64 UNIX:

  • Product Modifications:

Alpha

    • ES40
      • Add workaround to be able to diagnose uncorrectable memory related problems in events where memory configuration info is corrupted by using correctable memory configuration info from previous event.
    • DS20/DS20E
      • Added CPU # and Array # to FRU Physical Location for CPU and Memory related callouts. Add data bit to CPU and Memory related callouts.
      • Update PERR PCI rule for cases where specific PCI slot isolation is unavailable, isolate to PCI bus.
      • Added case for detection of Bugcheck while in PAL mode.
    • GS80/GS160/GS320
      • Power & Environmental rules:
        • Fixed escalated problems
        • Fixed issues with console datalog dates
        • Modified the time display format to be compatible with other displays
      • Correctable / Uncorrectable rules:
        • Fixed several issues based on field feedback
    • ES47/ES80/GS1280
      • Enhanced code to check for PCI bus error when a North Port error bit is set
      • Check for IO7 in reset mode
      • Enhanced Multi-Event analysis to reduce unnecessary callouts
      • Fix issue related to the D21 error bit being set
      • Enhancement to address issue when the RAID RIMM is reported as failing
      • Enhanced EV7 callouts to include PID of referenced EV7
      • Fixed several reported problems with the analysis

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